KD64
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Re: Can’t download on virgin go app (Under Investigation)
Thank you for the update Kath but obviously not good news. It’s very concerning this function has stopped working suddenly. Of greater concern is the fact the Technical team don’t have any indication as to what the issue is. I would be interested to know how many other people are having the same issue as myself and the other guys within this thread. I’m hoping you will have some good news for us soon.Re: Can’t download on virgin go app (Under Investigation)
A further update. I called VM yesterday to discuss my contract which is due to expire early July. I mentioned these issues and the fact a ticket was going to be raised by VM a few weeks ago. Unless these tickets are raised on a separate system, the person I spoke to said no ticket had been raised on my account. Says it all really. He very kindly raised a ticket yesterday. Let’s see if anything happens. At this rate there is a very good chance I would have left VM before this is resolved.Re: Can’t download on virgin go app (Under Investigation)
You said it all prkendrick1. It’s a typically shambolic answer from VM. I’m unsure if they cannot fix it and therefore just keep playing for time by asking us the same questions again or, if they are just not bothered. My contract is up in early July and at this rate I’m unlikely to renew. Let’s see if you get an answer to your reply.Re: Can’t download on virgin go app (Under Investigation)
Thanks for coming back to me Kath and escalating the issue internally. I really hope VM can resolve this soon because it’s incredibly frustrating not being able to download anything. I appreciate there could potentially be a delay before the team responds due to the Bank Holiday. Best Regards KenRe: Can’t download on virgin go app (Under Investigation)
In relation to your questions above please see below IPad 6th Generation iPadOS 16.4.1 (Latest version) 4.34.4 (Latest version according to Apple Store) 4 & 5. Have re-confirmed below the issues I reported previously, along with the same screenshots. The situation is still the same BTW. I have tried to download A Town called Malice again (Sky Max), Death Pursuit (Sky Cinema), Judge Rinder’s interrogation secret (Crime & Investigation) and Princess Margaret a scandalous affair (Channel 5). All came up with the message failed to download and show as not available within downloads (please see screenshot below). I was also going to try to download something from channel 4 but, every programme says only available on Virgin TV Box.
