DavidS49
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Re: downgrade from 360 to V6 TiVo
Hi Gareth. I spoke to someone called David on Monday who was extremely helpful. Told that going back to V6 software WAS possible, if a little tricky. I informed him that I had a second, unused Tivo V6 box and he advised me to connect that one and said as he could see from my account that I still had the V6 software, it should work fine, and that he'd call back on Tues morning to see how I'd got on. Anyway, I hadn't had time to connect it when he did call back so he said he'd call again today (weds 6th December) I connected the box but my dismay it instantly 'updated' to the 360 software! Unfortunately he didn't call today so I called Virgin, explained everything (again) only to be told that to revert back to V6 software wasn't possible! 🤬 To make matters worse I now need to use both the V6 and the 360 remote to operate my tv as neither does everything! Volt dept say it's because of a unsuccessful upgrade and that they'd sort it for me from their end......within 5 days!! Guess who isn't a happy bunny?? 🤬🤬🤬1.8KViews2likes1CommentRe: downgrade from 360 to V6 TiVo
My package HAS changed, and includes (at my request) the 360 software 'upgrade'. VM are now trying to renege on the deal, stating that that deal is no longer available, and have unilaterally cancelled the contract which was for £79.50 a month, and increased it to £152, but I've got an email with full details of the agreed contract and am insisting they honour it! After spending most of Friday on the phone with VM and being constantly lied to, I'm I'm expecting a phone call from Customer Retention department on monday. If that call doesn't materialise I will be cancelling my contract and going elsewhere. I've never experienced such rubbish customer service in my life, truly abysmal!1.9KViews1like3CommentsRe: downgrade from 360 to V6 TiVo
I too have 'upgraded' my Tivo to the 360 software and don't like it at all. Now, I have another, brand new, unopened Tivo box, which I've had for over a year now, so I was thinking. If I connect that one instead, would I keep the older software, or would it automatically update to 360 as soon as I turned it on?2.8KViews1like0Comments