--kyezer--
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Re: Broadband upgrade has changed TV package
It doesn't state that in the terms they sent me - if they had I wouldn't be querying it. Plus the fact is I never signed up to anything apart from the Broadband change. Why would a business upsell something and downgrade something in conjunction without making that explicitly clear - it would only ever result in dissatisfied and confused customers.861Views0likes0CommentsRe: Broadband upgrade has changed TV package
Thank you Steven_L. I don't understand why a new 'package' had to be created though. On Friday the text message offer was for broadband to go from 350M to 500M for £4 a month. There is no reference whatsoever to changing any other part of the contract I signed in January 2023. That is how I don't see why the TV was altered - I never asked for it and it was never mentioned in any small print. Effectively by changing my TV without my consent is a breach of the contract I had (which ran to Jul24). I am now without the channels I am paying for on the basis of a contract that was incorrectly issued/amended on 4 Feb. I am still not totally sure what I am going to end up with either - I do appreciate you have tried to explain.902Views0likes2CommentsRe: Broadband upgrade has changed TV package
Thanks. Maxit may be legacy but I still had 6 months of my contract to go on it so I don't see how Virgin can remove it, that's breaking the contract. All I did was sign up for broadband upgrade yet they downgraded the TV element, when no TV changes were part of the broadband upgrade. It makes no sense why they did that.1.9KViews0likes2CommentsRe: Broadband upgrade has changed TV package
Yeah got Volt. Every time I do a scan with the VM Connect app it says 'good' but in reality the signal is poor in areas I know this because we all have issues with lagging on games and Zoom calls/Teams etc so never says I am eligible for pods1.9KViews0likes0CommentsRe: Broadband upgrade has changed TV package
8pm - the cut off time for chat with Virgin - and this is the last message. "Thanks for all that information, as per checking here on my end just wait for 15 to 17 working days for the activation process, but no worries I will take note on this for you, our back-office team will be the one to activate your new contract since you ordered this 2nd of February 2024." No idea what it is supposed to mean. I'll get a good nights sleep, have a hearty breakfast in the morning and prepare for battle tomorrow - I think cancelling the spurious incorrect contract is the only way to go..1.9KViews0likes0CommentsBroadband upgrade has changed TV package
I signed up to a contract in Jan 2023, which has 18 months to run; 350MB plus Maxit TV and phone line etc. On Friday afternoon I get a text from Virgin offering me the change to upgrade my Broadband from 350MB to 500MB for an extra £4 a month (no changes to anything else). I have been having issues with wifi speed etc so thought this would be worth trying. I sign up via the link that was sent and then shortly after on 2 Feb get an email from the WebTeam at Virgin confirming the upgrade to the Broadband. All good.....or so you would think. Sunday evening I notice that a bunch of channels are now not available on the guide. So I go on my emails and see the pre-contract information sent through that day. It shows the 500MB broadband, the total price is correct but somehow they have changed my TV service from Maxit to Mixit; yes they have actually reduced my TV package. Maxit had c.190, Mixit is about 110. Now 1) I never asked for that, 2) it wasn't mentioned in the broadband upgrade and 3) wasn't mentioned in the email confirmation I received on 2 Feb. I queried this with Virgin via their chat function - started at 3pm today. It is now 7.18pm and having been passed to various different people in various different teams nobody can explain why my TV service has been changed. Some have said I need to take out a new contract at a higher cost, some have said Maxit is no longer available. Which is plainly false as I have a contract for it from Jan23 to Jul24. I have even uploaded copies of the emails etc I have received. I am still none the wiser and now have a second day with a lesser TV service than I am paying for. I really do wonder how on earth such a simple thing could be mixed up. At this rate I think the only option is to tell them to cancel the incorrect contract they issued yesterday, go back to my 350mb service and live with slow wifi (I don't have the energy to argue for wifi pods at the moment). I know (from experience) their service is iffy but this reaches new heights.........any suggestions?2.9KViews0likes18Comments