drabman
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Re: Hi all of the channels on my tivo box are pixilating is there a problem in my area?
Same in North Kensington, West London. As others have said I can't sign into my Virgin media. The 150 number on my phone doesn't work and my internet is slow. There seems to be one hell of a nationwide problem at Virgin.98Views0likes0CommentsDreaded Red Light On Hub. Useless Phone support.
I've had the dreaded constant red light on the Superhub 3 I have had for some years for at least two weeks. It may have been longer. After reading the advice given here I have tried all the possible solutions numerous times - 3 pinhole resets and even leaving the hub unplugged for an hour or so before restarting. Nothing removes the constant red light. I have experienced a couple of episodes of poor internet speeds and a brief outage - as low as 70 mbps on my Volt 500 package - but these have been intermittent. It was actually an episode of low speeds that caused me to notice the red light and read the forum threads on the issue in the first place. These threads have all resulted in the same advice from members and mods that the light indicates a potential overheating fault and the device needs to be replaced. I have spent a frustrating three or four days attempting to get this resolved over the phone, repeatedly being cut off mid-call. I have just ended a long call with a Virgin media telephone CS assistant - the third one I have called today, with the first call being made about four hours ago. They advised me that since their remote diagnostics show no issue with my connection that they cannot replace the hub. Unless the contradictory advice given numerous times on this forum is nonsense this is very alarming. I don't see how Virgin can rule out a potentially dangerous overheating fault simply by conducting remote diagnostics and then provide me with no alternative explanation for the sudden appearance of the constant red light. There must be a reason it has suddenly appeared and if there is any possibility it indicates a potential overheating issue how is this refusal to address the issue or explain why it has occurred supposed to leave me with any peace of mind? I am now faced with the prospect of unplugging my hub at night, or whenever I leave the room for any length of time just to achieve some degree of reassurance. As I explained I have carried out a pinhole reset three time and left the hub unplugged for a long time. There is no issue with ventilation. It has been in the same location for as long as I have had it - as I recall I received a Superhub 3 soon after they were first rolled out. Any advice will be gratefully received!85Views1like5CommentsRe: How do I order new 360 box online?
I would strongly advise you not to downgrade to the V360 unless you know what you're in for. It lacks such an astonishing number of neat functions that the V6 has that I'd be surprised if there isn't at least one you use regularly and take for granted. Personally I'd be surprised if the majority of people who are used to the V6 & are bothered enough about their TV use to post on forums wouldn't be disappointed in the V360. I've never been so disappointed in a new device in my life. Thank God my mother has a V360 because it took me a while to discover all the things it can't do compared to the V6.1.2KViews1like0CommentsRe: Virgin TV 360 - what I can’t do now!
One feature I use a lot that seems to be lost is the V6 ability to bookmark series and individual programmes that are available for streaming. I find it fantastically useful and it's loss is yet ANOTHER thing that drives me nuts about my mother's V360. I will be gutted if they ever force me to downgrade.421Views1like0CommentsNetflix subtitles font & settings still not adjustable
It is still apparently impossible to change the Netflix font & size subtitles settings while watching via the VM app. To add insult to injury some genius has decided that an especially obtrusive large font in capital letters is the best default option. This has put me off watching anything on Netflix via VM so the channel is effectively a waste of time for me. I note that this issue has been raised before and typically no resolution was offered by VM for such a simple issue except "wait and see", so I'm probably wasting my time raising it again, but I figure if affected customers adopt the usual strategy of suffering in silence then all hope is lost. And yes, I have examined the settings menu. Whereas on the Netflix site - and presumably in the apps from less exasperating companies than VM like Amazon - the subtitles can be changed so that that they don't scream at you the whole time. However the settings menu in the VM App is rudimentary and simply allows you to change the language. It would be something if the default Netflix subtitle settings could be changed to something less bonkers at the very least. They are the most annoyingly obtrusive I've ever seen.267Views0likes2CommentsRe: change to 360 regretted
I find the V360 utterly dreadful compared to the V6. It loses so many useful features compared to the V6 that I'd be prepared to bet that most people who are used to the latter & watch a lot of TV would be disappointed in the V360, especially if they already have a streaming device connected to their TV. You lose so much that I disagree it should be up to the customer to check - there isn't really any way of finding our what you lose without trawling through forums, or unless like me you are one of the few who have the opportunity to extensively try the V360 first. I was very fortunate that my elderly mother has a V360 downgrade (I insist on calling it that) and that I've been able to extensively compare the two. I'm still finding useful features the V360 has dropped even after some time. I can't see any mention of them on any Virgin Media site so its unfair to put the onus on the customer to do their research.95Views1like0CommentsRe: Updated to TV 360 from V6 changes
If you used the V6 to anywhere near its fullest functionality you will unfortunately find a long list of useful functions have gone for ever. I was genuinely shocked when I saw how rudimentary my mother's is. She is old & wants very little from a TV service, rarely watching anything other than BBC1 or ITV & never recording, so doesn't mind, but I was constantly exasperated at not being able to do things I take for granted with the V6. You can't even easily return to the last channel as there is no such function - one that is even available on basic DTV boxes. The amount of time you can pause or rewind live TV is absurdly short. However as I said, there are a shocking number of functions missing, too many to mention at this time. I have never experienced such a backward step in any service, or item.of technology in my life. If anyone know how the functionality of rival boxes compares I'd be interested to hear it, as I need to upgrade - and prepare to be forced to use the garbage V360 in future. When that happens I'm gone.1.7KViews3likes3CommentsRe: 360 box massive backwards step
I'm afraid the V360 lacks a whole host of useful functions compared with the V6 - too many to mention in the time I have available. You will unfortunately experience many moments of exasperation if you were used to using the V6 to its fullest capability. Were you forced to upgrade/downgrade, or downgraded against your will? I need to renegotiate & being forced to have a V360 is a deal breaker - it's utter garbage IMO.1.4KViews0likes3CommentsRe: Tv360 will not recover recently deleted programs
So what you're saying is that I will be forced to move to a V360, which IMO is utter garbage compared to my V6? The V360 is missing a host of useful functions the V6 allows, not just undelete. If that happens & Sky have better functionality than the horrible V360 I'll be off.9.9KViews1like1Comment