ContributionsMost RecentMost LikesSolutionsRe: I need a new TV box and router I eventually got through to them by testing my connection online in My Virgin media , ran the test and the result was , they need to send a engineer and it gave me the option to book an appointment there and then , hint ! it might be worth un - plugging your Tivo box and running the test again , if you don't get this option on your first attempt 😉 Re: I need a new TV box and router Hi red tab67 I was experiencing the same problems and after being ignored , They eventually sent an engineer out , he fixed it straight away by replacing the box .....why do they expect us to keep doing the turn of box , re-boot the router , re-connecting the wifi , joining virgin media services all the time , like I told them by the time I do all that , its time for bed lol Useless. Remote Hi , I recently had to get my Tivo box replaced , they also replaced old remote , well the new one is hopeless My old one would work by pointing it in any direction , this new one hardly works , even when your pointing it at the tv or Tivo box , its slow , for it to work you have to use it in a certain way , pressing firmly with your index finger , my old one didn't have that problem plus I suffer from MS with numb hands which probably makes it harder , could someone please arrange to swap over the remote , with one like I used to have Regards Mal Re: BBC iPlayer plus vivo box or modem I'm putting them in settings - network - change network settings - connect to virgin media devices Re: BBC iPlayer plus vivo box or modem Well something is still up with the box or modem , I saw it myself by reconnecting and putting my password back and it connected then within seconds internet connection dropped I can spend the best part of a hour faffing about and end up just going to bed before I smash the bloody thing up lol Is there no Virgin Media staff reading this board ?? Re: BBC iPlayer plus vivo box or modem I have Tivo , like I say I'm always having trouble with the internet dropping off , the box unable to connect to virgin , I see theres plenty posts about the security alert with iplayer but nothing from virgin to inform us what the problem and the fix is BBC iPlayer plus vivo box or modem Hi, I've been having a load of problems with my tv box the Wi-Fi dropping off at least four times a day, not accepting the password when trying reset, not being able to connect to virgin media, now I'm unable to connect to the BBC iPlayer, I get a warning screen saying something about a security certificate and unable to choose to go to the site anyways. I know my equipment must be getting old and I keep trying everything else so it must be the equipment.