MrUnhappy2
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Re: Audio Sync problem with new 360 box
Hi All, I started this thread back in October 2020 and have given up trying to resolve the problem. I now only use my TV with the soundbar off. I did have a mobile number for a Virgin tech guy who was very helpful. He tried his best but could not resolve the issue. This included buying an optical cable but only led to distorted audio. We tried Dolby on/ off and many other settings to no avail. The last time we spoke he was going to escalate the issue" higher up" as he agreed there was a software problem with the 360 box, This after sending me a replacement unit with the same problems. Just to confirm my configuration worked ok with the old Tivo box and its predecessor. It is now 3 months since my last communication with Virgin partly due to apathy on my part. I am now going to phone them again and will post if I make any progress.5.4KViews1like0CommentsRe: Audio Sync problem with new 360 box
Hi Roy, Thanks for your input. Can I ask how you connected the TV to the sound-bar i.e. via optical ? I am at a bit of a loss on that part of your suggestion.. Currently config is HDMI from 360 to TV and HDMI from TV to sound-bar . I have an optical cable but not currently connected.. When I connected the TV to sound-bar via the optical cable as suggested by Virgin's technical people the audio was very distorted. Thanks9.5KViews0likes9CommentsRe: Audio Sync problem with new 360 box
Hi , Virgin replaced my 360 box but the problem is still there. Audio sync keeps drifting. Their technical help guy sent me a text to say that their technical team are investigating and will get back to me. He did not give a time-scale so not holding my breath !9.6KViews0likes13CommentsAudio Sync problem with new 360 box
I have had the new V6 /360 box for 10 days and have problems with the audio synchronisation. My TV is a 4 year old 50" Sony Bravia with Sony sound bar. When I had the Tivo and the model before it I never had any problems. The audio is okay with the soundbar off but when using the soundbar the audio drifts after about 5 mins. I have tried Dolby On/Off settings , audio delay set to 20m/sec and follow audio On/Off. All work for 5 mins then drift. I have telephoned Virgin on 2 occasions the 2nd time getting through to their 2nd tier support. Went through all the power down re-boot etc but still the same issues. Anyone else have this problem and any suggestions? ThnksSolved55KViews1like370Comments