Blindside
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Re: Waiting for Installation Since February - I'm going to email the CEO
I've heard nothing since being given the Feb 7th date. No works have have started etc. I called Virgin on the number you provided and was just told there has been no progress even though updates have been requested internally. I do not hold out much hope for the installation happening on Feb 7th even though you gave yourself 2 full months to make it happen. It's beyond poor.12Views0likes1CommentRe: Waiting for Installation Since February - I'm going to email the CEO
Hello Yes, yunnily enough after complete radio silence for weeks, within 36 hrs of my email to the CEO's office, my latest install date was pushed back by 2 months to early February (giving me another 30 Quid as it was within 24 hrs of the date itself). This was followed up by a UK based Virgin person calling me to say that Virgin have a new third party contractor in the NW and they expect that service levels will improve. That all indications are that this will ultimately happen now..... Whilst I appreciate speaking to a UK based person with up to date information who was very professional, polite and apologetic it really shouldn't take me to send an email to the CEO's office to get some basic customer service. Maybe it was just a coincidence. The actual email itself has not been responded to which I feel is a miss. The constant misinformation over many months is very frustrating as ultimately one questions everything. I had Virgin broadband at my last house for years and I didn't experience anything like this.279Views0likes3CommentsRe: Waiting for Installation Since February - I'm going to email the CEO
Thanks for this, looks like there a few people who can rightfully claim to be disappointed with the service. No bounce back from my email to the CEO's office so hopefully someone with responsibility will pick it up and now they are aware will actually get something done about it.454Views0likes5CommentsWaiting for Installation Since February - I'm going to email the CEO
What's the record for being fobbed off by Virgin Media? I've been promised installation for broadband since February 2024. I have been given more dates that I can recall all of which have passed without installation occurring. I am waiting on a third party contractor to provide the access point from the main road and have been assured by the UK install team on at least 6 separate occasions that the required permit has been successfully acquired from the council and the works will happen and it never has on each occasion. I was told hat the third party in the NW has had their contract terminated and this is making the situation worse as they avoid doing any work. I've had an auditor out 2 months ago who seemed to suggest it was fairly straightforward and couldn't understand the delays I've been experiencing. I've been told it has been escalated multiple times but to no avail. The last 3 times anyone from Virgin has called me it has cut off as soon as I pick up. I wonder why that is the case. Anyone got any ideas as to how to progress this please? I've now got the CEO's office email so I going to email there to see if that makes any difference but it's really poor.Solved500Views0likes8CommentsAnyone know how to speak directly to the installation team please?
Been trying to get connected since January......... I've been given multiple dates which get pushed back, I need to speak to the installations team. The team that deals with the external cabling install. They've called me a few times but there is no number for me to call them back. Any info would be appreciated.564Views0likes1CommentNew Connection and 200m Away from Main Road - What cable to self lay please?
Hello Happy New Year! We moved into our new home in Dec 2020 and had the new installation Virgin team visit. Unfortunately, the house had never had Virgin installed and the reason for that is that is that it is 200M from the main road and nearest box. The installation team were great and suggested that if we could get cable down to the main road ourselves they would have a chance of connecting us to the existing infrastructure. This week we have had the gas people round replacing the gas pipe/supply to the house and took the opportunity to place some conduit in the ground after the gas people did all the digging across our field and down the local, adjoining lane. So my questions please are: 1 What cable should I pull through the underground conduit to future proof this install as much as possible taking into consideration it's length of approx 200m. 2 There is another house next to us, do we have to pull 2 x cable through the conduit or just one that can then be split between the 2 houses in some way? Thanks for your help and Happy New Year! Rob580Views0likes2Comments