ContributionsMost RecentMost LikesSolutionsSquirming out of compensation payments Was left without a landline for weeks. It was a noted fault and also it was noted on my account. This was a total loss of phone service. Virgin are now saying we had intermittent service so do not qualify. This is untrue as people who call us that only call on our landline could not get through at all. Anyone else had issues with virgin squirming out of paying compensation and did you get it overturned? This sounds like a job for the ombudsman to me Re: Phone not working You should have had daily compensation until it was sorted Re: Phone not working Same issue for me, did you ever get it sorted Re: Phone not working Same issue for me, did you ever get it sorted? Landline not worked for weeks Our landline has not worked for weeks. The link for reporting a loss of service doesn't actually tell you how to log it! How do I get compensation for this? Thanks