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Re: Outlook link to Virgin email
I have got a similar problem. Bought a new PC and trying to set up Outlook client with no success. Have always set up Outlook before with no problem using the IMAP and SMTP server settings and before that POP3 settings but fails this time around. You would expect info on how to connect Outlook to VM e-mail servers would be published on a help page and known to support staff but not found official guidance or anybody in support prepared to advise on setting up Outlook. I have been deflected by being asked to try another device or a different browser which I did with no success but why should I be asked to experiment! I was able to access e-mails from my phone but after eventually getting through to VM (experiencing a high volume of calls ..as always) the support person changed something to fix it and changed e-mail password now even my phone doesn't work. Web site explains how to fix a mail unavailable problem but manage e-mail password isn't present on my account settings or account details so I have no way of changing e-mail password. It's terrible to be told wait for a call in a few days (maybe) whilst still can't get at my e-mails. I wish VM had insightful support people who have the means to tackle the issue straight away. And another thing, it's totally crazy to have to use 'another' e-mail address that's not blueyounder to change my virgin media password. If we didn't have google what would we do!7.6KViews0likes2Comments