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Yvos · 01-07-2022

A couple of issues here: 1. I randomly got sent a new sim and changed it over as instructed and waited for it to activate and I recieved a text that said it was but I cannot call anyone, I just get a busy tone then it hangs up, so I this includes the...

Yvos · 13-02-2022

Please can you explain why I have been charged for calling your free phone number? On my last bill and from the looks of it others I have been charged for calling 08456504545, as this number isn't known to me I checked and it is in fact Virgin.I have...

Yvos · 15-08-2021

Is anybody aware of the Virgin Hub being setup to speed cap third party switches or some other kind of nerfing on them? I would also like to know why there is as it doesn't seem there is any logical reason, and it also doesn't seem there is any finan...

Yvos · 16-08-2021

To all, who replied thank you, I am going to raise a complaint about this as it seems to be designed to drop speeds on the switches. after talking with some colleagues who have also found this to be happening the only logical reason, we can think thi...

Yvos · 16-08-2021

Hi jpeg1, thanks for replying. The only reason that it appears to be is the hub detecting the type of device connected and then reducing the speed based on it. I wouldn't say the Hub is faulty but would say this is by design. The hub is the point whe...

Yvos · 16-08-2021

Hi paul0363, thanks for the reply.I would not class it as a fault but something by design, Modem mode and separate router would appear to be the solution but the requires purchasing further equipment when any provided should do the job its designed f...

Yvos · 16-08-2021

Thanks for the response jem101 however, they can detect what is plugged in, I have tested every port connected both switches and devices to them, devices always connect at full speed switches don't.

Yvos · 16-08-2021

Hi Alessandro, thanks for the reply.The Hub 3 is a router and as such is an intelligent switching device and can differentiate what type of device is connected. if as the customer we could access all the functions you would see many options you don't...

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Issues making a call, account and billing issue.

Charged for calling virgin free number

Virgin Hub Capping Switch Speeds?

Re: Virgin Hub Capping Switch Speeds?

Re: Virgin Hub Capping Switch Speeds?

Re: Virgin Hub Capping Switch Speeds?

Re: Virgin Hub Capping Switch Speeds?

Re: Virgin Hub Capping Switch Speeds?