MSGlow
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Joined 6 years ago
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Re: Bang & Olufsen Beocom 2 and 6000 not working
Good news. I sent the BeoLine Base Station and one of our Beocom 6000's to the Vintage Telephony guy (https://www.vintagetelephony.co.uk) and he dismantled the base station and apparently played around with it by inserting a resistor and after a process of tuning to the right impedance he got it to work. I've plugged in the BeoLine, connected all three B&O Beocoms and the BeoLine to the wired Tel1 VM socket box and they all work! He did a great job and I thoroughly recommend him.224Views1like0CommentsRe: Bang & Olufsen Beocom 2 and 6000 not working
I had no choice re. the switchover, it was a fait accompli, as I was told it would happen in January 2026 and if no switchover then no landline functionality. I was told by the VM agent who arranged the engineer to attend that there would be no issues - I specifically told her of the make/type of phones we had. When the VM Engineer attended he assured me that they would work. They didn't and he was surprised by the outcome but could not assist further.34Views0likes0CommentsRe: Bang & Olufsen Beocom 2 and 6000 not working
I thought I’d explore all DIY hardware options first before I send one of the handsets/charger & base station to Mr Vintage Telephony. So far I’ve tried a B&O installation engineer, an ATA solution (post TEL1 connection, but not with a ported VoIP provider), re-configuring the handsets/base station, plugging the base station directly into TEL1… all without success.57Views0likes0CommentsRe: Bang & Olufsen Beocom 2 and 6000 not working
I am writing to raise a formal complaint regarding the analogue telephone service provided via the TEL1 port on my Virgin Media Hub. Despite extensive testing, this service is incompatible with my Bang & Olufsen analogue telephone base station. While the line provides a stable dial tone and allows outgoing calls, incoming calls are not received by the B&O system. I have carried out structured diagnostics to eliminate wiring faults, REN loading, and equipment failure. These tests show that: - The TEL1 port can ring multiple conventional analogue telephones reliably - The Bang & Olufsen base can make outgoing calls reliably - Incoming call signalling from TEL1 is rejected by the B&O base even when connected directly with no internal wiring involved This demonstrates a signalling incompatibility originating within the Virgin Media Hub’s analogue (VoIP-derived) telephone interface. I am requesting that Virgin Media: - Acknowledge this incompatibility as a limitation of the TEL1 service, and - Advise what remedies are available, including any alternative supported solutions for customers using high-quality analogue telephone equipment. Please confirm receipt of this complaint advise how this matter will be progressed.55Views0likes1CommentRe: Bang & Olufsen Beocom 2 and 6000 not working
Just a little update. I spoke to the our excellent B&O engineer that has installed other B&O non phone kit over the years and he told me that in the last couple of years he's had quite a few queries on the VM/Beocom issue. He has spoken to the B&O mother ship and they aren't interested. He hasn't found a reliable solution despite trying with a number of customers - sometimes his efforts which are basically a reinstall work sometimes not. Doing a little more AI aided research the following has been suggested using an ATA ( a Grandstream HT801). I think #Client62 uses a similar device but not with Beocoms? Dr AI suggests that with my current setup it should work with no tweaking but I am a naturally sceptical cove. FIRST FLOOR (Office) ┌─────────────────────────────────────────┐ │ Virgin Media Hub │ │ TEL1 Port (Analogue Out) │ └───────────────┬─────────────────────────┘ │ RJ11 Cable ▼ ┌────────────────────┐ │ HT801 ATA │ │ (Line Stabiliser) │ │ FXS / PHONE Port │ └──────────┬─────────┘ │ RJ11 Cable ▼ Office Virgin Wall Socket (RJ45 Type) │ ▼ Internal Cat5e Cable Run (Already installed – carries phone line perfectly) │ ▼ Living Room Virgin Wall Socket (RJ45 Type) │ ▼ BT → RJ11 Adapter (Your Existing/New) │ ▼ ┌─────────────────────────────────┐ │ B&O Base Station (Beocom) │ │ BT Plug → Adapter → Wall │ └─────────────────────────────────┘ The advice also suggested that if such tweaks were needed they would be along the lines of configuring the ATA as indicated below. 'Optional' ATA configuration setting tweaks for the ATA FXS Port: Impedance: 370+620||310nF Caller ID Scheme: ETSI-FSK Ring Frequency: 25 Hz Ring Tone: UK Standard Ring Voltage: Set to HIGH (HT801 supports up to 90V) Loop Current: Set to 18–20 mA Polarity Reversal: NO (Virgin does not use it) Current Disconnect Threshold: 900 ms The AI advice is that these settings make the HT801 emulate a proper BT exchange line, which B&O base stations expect. Does this sound plausible? It also begs the question - Can the VM Hub FXS Port not be so configured?2Views1like0CommentsRe: Bang & Olufsen Beocom 2 and 6000 not working
As suggested by #goslow I contacted the vintage telephony guy (Chris) as used by SDM123. An interesting conversation - the upshot was that the ‘work round’ for SDM123 was simply to install a resistor between the router and the Beoline base station. A more elegant solution was not possible as the circuitry in the Beoline 2 handset was rather opaque and no circuit diagrams have been publicly published by B&O. SDM123’s issue was diagnosed as being due to an inappropriate current level being supplied from the router which triggers the pick-up circuitry but not the ring functionality. The work round was to stick a resistor in a box that is connected in series betwixt router and base station. Chris did not regard this as a solution as it leaves the inappropriate circuitry in the phone/base station intact. When they return to their shop next week I will be able to send the Beoline base station, the Beocom 2 and the two Beocom 6000’s to see if he can do the same trick he did for SDM123. Although he couldn’t guarantee success. He also said that the B&O phones were the only make he’d come across that have this issue.127Views1like0CommentsRe: Bang & Olufsen Beocom 2 and 6000 not working
Thanks @goslow, your replies on this subject have been very informative. I had presumed that VM would not be able to fix the core issue, but I have yet to receive a definitive answer, yeah or nay, from the horses mouth as it were.143Views0likes1Comment