Jazzkitten
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I changed my Hub 3 SSID for security now two Samsung devices won't connect
Hi all I'm new here and following an issue I had yesterday (separate post) regarding someone nicking my WiFi to watch Netflix, funded by me, I have been looking at how to improve security on my home network. One of the pieces of advice I discovered on here and elsewhere was to change the SSID and possibly make it hidden, so I renamed my VMxxxx standard SSID to an all text name of 12 characters with a few capitals in. Following this, I tried to get all my devices to reconnect. Not all of them would. My windows laptop and husbands Windows desktop, and his Samsung S8 were fine, but my Samsung Tab 5Se and Note9 would not connect. I didn't even change the password, and these 2 devices wouldn't connect at all. I ended up resetting the Hub to factory settings and then everything connected. So, does anyone have the same experience? I wondered if it was the name I'd chosen, it being all text...but I couldn't see why that would be an issue, I searched and found that was supposed to be OK for a SSID. So now I'm back to square 1. Anyone got any insight or had the same experience please? Thanks in advance for any comments or help386Views0likes1CommentRe: I didn't sign up for Netflix yet I have been charged since November 2023
Hi @ashleigh_c Thanks so much for your reply. I spent a long time on the phone after I posted this, talking to Netflix and they showed me how to access the settings on my TV, revealing an email address that was not mine. This clearly showed the system had somehow been hacked by someone. I made a note of the email address and the Netflix agent changed the account to use my email address so I could remove all the profiles and I plan to cancel the account but I wanted to ensure that before I did, if the details of this person are needed by Netflix or Virgin, then I have them. I've also reported them to the UK Fraud Squad. I'd like a refund for the subscriptions I paid so far, a total of £53.97 paid via my direct debit through Virgin. I will look forward to hearing from you again soon.398Views0likes1CommentI didn't sign up for Netflix yet I have been charged since November 2023
Hello all I found out today that I've been charged £17.99 for Netflix every month since November 2023 and neither my husband or I could remember doing it - probably because we didn't. I rang Virgin and they told me I needed to contact Netflix as despite the fact they were the ones charging us, they couldn't do anything to cancel the Netflix subscription we didn't sign up for. So I rang Netflix who told me to sign into my Virgin Media account and there I would see a button saynng Recover Netflix account which I couldn't see, neither on my PC or my mobile app. So, they then told me I needed to speak to Virgin again, who will probably tell me to speak to Netflix. I am incredibly annoyed, at being pushed from pillar to post and having been charged for a service we did not sign up for, and do not want. When I open Netflix on my TV, there are 5 profiles all with names I don't recognise, and all of them are PIN locked. So, someone has hacked our WiFi and we're paying for it? Is that what's happened?460Views0likes3Comments