Rod-IT
On our wavelength
Joined 5 years ago
User Profile
User Widgets
Contributions
Re: UDP issues on SuperHub3 - collective thread
On what hardware or what virtualization platform, what NIC cards? Both *senses have issues with certain NICs and further tweaks are required, perhaps I am lucky, but even though my NICs are fully supported, i still needed to disable specific features. Knowing your hardware or platform and NIC makes and models may help2.3KViews0likes7CommentsRe: UDP issues on SuperHub3 - collective thread
I've managed to stop mine having issues, I'm not entirely sure what ultimately fixed it, but these are the steps I took, they may help someone having the same issues, I was also sent a SH4 which may or may not have helped. In Pfsense under advanced, then networking, go to the bottom, disable (tick) the following and reboot the firewall; Disable hardware checksum offload* Disable hardware TCP segmentation offload* Disable hardware large receive offload* Even if your physical NIC supports these, your virtual NIC may not. I also applied the latest firmware to my server (HPE DL360G9) using the HPE SPP media I am also running the latest build of 2.5.1 of Pfsense. If disabling any of the above help, please let me know so others can resolve their issues too2.4KViews2likes9CommentsRe: UDP issues on SuperHub3 - collective thread
From what I have observed this seems to affect Pfsense of OPNsense more than other DD-WRT or open FW based routers. Something could be clashing with a driver, BSD or one of the modules, i know that I've never had the issue with a DD-WRT modem and didn't have it until about March of last year when the SH£ FW was rolled out to fix the Wi-Fi issue, since then I have nothing but latency and lag throughout the day on a seemingly idle, top tier broadband package. For clarity this ONLY affects the WAN and not the LAN2.4KViews1like2CommentsRe: UDP issues on SuperHub3 - collective thread
jpeg1 wrote: My point was, and still is, only that it is unreasonable to expect business class performance over a residential connection. Can you clarify what you mean by business class performance - you said you use Zoom to family - are you considering that residential use, but Teams as an example is business class? It's also not about performance, but stability. Again, if the SH3/SH4 is not fit for the speeds advertised, stably in either of the configurations VM allow (bridged or router mode - note, they give people an option, so both should work), then it's not fit for purpose. I am not following the point your trying to make here, none of the mentioned applications, streaming included, even if the video is work related content should be considered business use. To put this in to context, if i make a call on my mobile to my brother, this is a personal call, but if i ring my boss at work, should i be using a business package? It's splitting hairs now about usage and reasons, I am a residential customer based on the fact the package is used at my 'home', within that context I should be able to use it for whatever purposes I need. Everyone has their views of what is what, that's what makes people individual, I just dont follow the logic you're trying to portray where users internet use is classed as business.2.6KViews2likes0CommentsRe: UDP issues on SuperHub3 - collective thread
None of the things people here are trying to do, whether it's considered business use or not are demanding on the network. The fact lower tiers, 100Mb/200Mb service does not show these issues highlights hardware problems, and I've read on here people are downgrading to 200Mb but VM are not offering to ship the SH2 for it's use since the SH3 can also handle this package - I personally have also thought about a downgrade to retain my own sanity, but i DO still have my SH2. My only reasons for not downgrading is, this is part of a package deal that for most cases works as intended, so long as you can put up with the odd lag and the fact this scenario is somewhat unique to people who use bridged mode and have either PfSense or OPNsense as their firewall. I am still of the opinion that this issue is far less noticeable or gone if PfSense 2.5 is used (perhaps there is a driver conflict of known BSD issue that isn't helping here) and when the router is used directly, this does not exist. So as you stated earlier, it's the hardware in specific use cases. Still, it's a known issue and should be fixed. While I begrudge having to pay to buy my own kit to fix an issue the ISP is aware of, I'd happily pay a one off fee (within reason) to get a better modem, be that something else that VM get made for them, be that the Hitron business router they have or be that me going out and buying my own kit - I'll happily cover that cost within reason to negate an issue the ISP brushes under the proverbial carpet, and I'm not alone in this thought.1.9KViews1like0CommentsRe: UDP issues on SuperHub3 - collective thread
jpeg1 wrote: 1979Damian wrote: @jpeg1 I'd hardly call making a few calls via Slack/MS Teams as being "business use", ... If you are being paid to use the Internet at home, that's business use. You are earning your income from your broadband connection. In the current climate i think you are taking it out of context here, but it's irrelevant since this happens consistently without being VPNed to work. If i owned my own company and used the ISP for business use, I can understand your reasons above, but i am not choosing to work from home, nor are many others, but given how i can make video calls and not suffer the same drops when tethered to a 4G mobile connection just shows this isn't an issue with the sold speeds, the business or consumer grade package, but instead the ISPs supplied modem. Prior to upgrading to 350Mb I did not face this issue and it's not because my previous package was business, it's because my previous modem did not suffer the same issue the Puma 6 and Puma 7 chipsets do. It's a widely know issue and VM know this, it has nothing to do with business use, but general use. What i will agree with however, is Virgin will not guarantee that the above noted services, such as VPN to a workplace, Skype for business or Teams calls are a given to work flawlessly on these packages. Do note that does not mean they should not work. For clarification, because you seem to be focused on the working from home side - many of us here trying to get our point over have issues even on days we're not working from home, I have latencies and packet loss when the connection is mostly idle, usually every hour (including over night when everyone is in bed). It's clear the issue is the routers hardware, the FW fixes help if you use the router as a router, it's only when routing is disabled and put in to bridged mode that the issues are exacerbated. If Virgin allow people to put their routers in to bridge mode for the more technical, they should have options for alternative modems for the more tech savvy to rent (since that is all we do with the SHs anyway). Virgin don't even have to replace all SH3/SH4s only the ones where people are explicitly requesting one due to using modem only mode, anyone using the SH as their main router wont face these issues. So cost is minimized by the volume of users this will actually affect. Needless to say, streaming a YouTube video - which is not considered business use, can lag or end up buffering due to this problem, so please dont play the business use card here. VM have recently stated they are also putting package prices up, mine is going up by £3.50 due to upgrades in their network - why is one of the upgrades not a SH replacement. This isn't a topic for people to argue about the type of service one uses, this is to discuss a known hardware issue in the supplied SH modems, 3 and 4, where people pay a premium price to get a top tier package (usually as part of a bundle), that is unable to operate as advertised, unless configured as shipped.1.9KViews3likes4CommentsRe: UDP issues on SuperHub3 - collective thread
jpeg1 wrote: Virgin Media doesn't officially support business use. True as this may be, using Skype doesn't automatically mean it's work related - given almost everyone who can work from home has been asked to, the modem on a 350Mb or similar package should have a router capable of handling basic video calls. I can tell you my connection drops and has high latencies even when I'm not on calls, the issue in hand should not be discounted just because it's consumer broadband. If Virgin, or any other ISP for that matter was not able to handle basic calls or video calls, everyone would have to have a business package and that ain't happening.1.8KViews1like0CommentsRe: UDP issues on SuperHub3 - collective thread
1979Damian wrote: This issue has been around for years i.e. since the not very super hub 3 and I suspect that they aren't too bothered about trying to resolve the issue because most VM customers aren't tech savvy and can be fobbed off with excuses like: Not to mention, most non-tech savvy users are probably on the lower tier packages as well, so there is limited numbers of people in compression making the fuss and it's generally only those of us who use the modem only side of the configuration, bridged mode. On the higher tier packages, most likely used by tech savvy people or people who just buy the bigger bundles, should be given the option of a better router, for those of us happy enough to configure our own or put the router in bridged mode, why not offer us the Hitron router or the option of buying a compatible DOCSIS modem of our own?1.8KViews2likes0CommentsRe: UDP issues on SuperHub3 - collective thread
Makes even less sense than - the phone ports on the back of the SH3 as far as i know are disabled and have never been used, but why would the modem even see this traffic. For completeness, I do have a telephone package, but it's never used incoming our outgoing. Thanks for your info though2.7KViews0likes32Comments