Raident10
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Re: Lots Of Timeout Errors
Hello there, Yes it’s RFOG. Apologies, the downstream power levels are in spec I think (I’m not a power engineer but I think I’ve read before that if they’re less than 9DB, that’s okay. However, I’m not sure about the Upstream Power Levels if someone can advise on this? Also there is still the issue of all these errors.894Views0likes0CommentsRe: Lots Of Timeout Errors
Network Log Time Priority Description 29-02-2024 16:10:56 notice GUI Login Status - Login Success from LAN interface 29-02-2024 16:09:34 notice GUI Login Status - Login Success from LAN interface 29-02-2024 15:51:47 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-02-2024 15:51:46 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-02-2024 15:40:43 notice REGISTRATION COMPLETE - Waiting for Operational status 29-02-2024 15:40:37 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-02-2024 15:40:30 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-02-2024 15:40:23 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-02-2024 15:40:20 notice Honoring MDD; IP provisioning mode = IPv4 29-02-2024 15:40:01 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-02-2024 15:39:55 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-02-2024 15:39:54 critical Cable Modem Reboot because of - Reboot Timezone Change 29-02-2024 15:36:46 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-02-2024 15:36:40 critical Cable Modem Reboot because of - pin-reset 29-02-2024 15:36:40 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;859Views0likes0CommentsRe: Lots Of Timeout Errors
General Configuration Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file Allowed 3 Enabled 3.1 ;kfoA,.iyewrkldJKDHSUBsgvca69 Primary Downstream Service Flow SFIDMax Traffic RateMax Traffic BurstMin Traffic RateSFIDMax Traffic RateMax Traffic BurstMin Traffic Rate 20328 1200000450 bps 42600bytes 0 bps 23208 128000 bps 4000bytes 0 bps Primary Upstream Service Flow SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling TypeSFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type 20327 110000274 bps 42600bytes 0 bps 42600bytes Best Effort 23207 128000 bps 4000bytes 0 bps 1522bytes Best Effort871Views0likes0CommentsRe: Lots Of Timeout Errors
3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 60300000 34.3 5120 QAM 64 1 1 53700000 34.3 5120 QAM 64 2 2 46200000 34.3 5120 QAM 64 3 3 39400000 34.3 5120 QAM 64 4 4 32600000 34.3 5120 QAM 64 5 5 23600000 34.8 5120 QAM 64 6 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 3 0 5 ATDMA 0 0 0 0901Views0likes0CommentsRe: Lots Of Timeout Errors
3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 243000000 5.2 41 QAM 256 14 2 139000000 4.8 41 QAM 256 1 3 147000000 4.8 41 QAM 256 2 4 155000000 4.7 41 QAM 256 3 5 163000000 4.7 41 QAM 256 4 6 171000000 4.6 40 QAM 256 5 7 179000000 4.9 40 QAM 256 6 8 187000000 5 40 QAM 256 7 9 195000000 5.2 41 QAM 256 8 10 203000000 5.3 41 QAM 256 9 11 211000000 5.6 41 QAM 256 10 12 219000000 5.4 41 QAM 256 11 13 227000000 5.4 41 QAM 256 12 14 235000000 5.4 41 QAM 256 13 15 251000000 4.9 41 QAM 256 15 16 259000000 4.8 41 QAM 256 16 17 267000000 4.6 41 QAM 256 17 18 275000000 4.3 41 QAM 256 18 19 283000000 4.2 41 QAM 256 19 20 291000000 4.3 41 QAM 256 20 21 299000000 4.3 41 QAM 256 21 22 307000000 4.2 41 QAM 256 22 23 315000000 4.3 41 QAM 256 23 24 323000000 4.3 41 QAM 256 24 25 331000000 4.2 41 QAM 256 25 26 339000000 4.3 40 QAM 256 26 27 347000000 4.6 41 QAM 256 27 28 355000000 4.5 41 QAM 256 28 29 363000000 4.5 41 QAM 256 29 30 371000000 4.6 41 QAM 256 30 31 379000000 4.8 41 QAM 256 31 32 387000000 4.6 41 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 1 0 2 Locked 41 23 38 3 Locked 41 22 44 4 Locked 41 27 30 5 Locked 41 9 13 6 Locked 40 8 22 7 Locked 40 20 15 8 Locked 40 2 0 9 Locked 41 2 0 10 Locked 41 1 0 11 Locked 41 1 0 12 Locked 41 1 0 13 Locked 41 1 0 14 Locked 41 0 0 15 Locked 41 1 0 16 Locked 41 1 0 17 Locked 41 1 0 18 Locked 41 1 0 19 Locked 41 0 0 20 Locked 41 0 0 21 Locked 41 0 0 22 Locked 41 0 0 23 Locked 41 0 0 24 Locked 41 0 0 25 Locked 41 0 0 26 Locked 40 0 0 27 Locked 41 0 0 28 Locked 41 0 0 29 Locked 41 0 0 30 Locked 41 0 0 31 Locked 41 0 0 32 Locked 41 0 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159 Locked 41 4.9 16911158 0856Views0likes1CommentLots Of Timeout Errors
Hello all, I have factory reset my Hub Today, as Microsoft Teams seemed very slow and the general usage of the Internet. I have had a look at the logs and there are a lot of Timeout Errors. My Power Levels also don't seem right and this is after a pinhole factory reset (held for 60 seconds). Please can someone have a look at Virgin's end and also my errors /power levels?