ContributionsMost RecentMost LikesSolutionsRe: cant access my virgin media Thanks for that... it worked ! 👍🏻 Although it did force me to change the password for that login again... So now I use my alternative email on both Outlook, and online, to get to my Virgin mail.... with 2 different passwords.... Talk about making it extra confusing.... 🤷🏻 Much appreciation for your help 👏🏻 Re: cant access my virgin media Hi Vikki . . I am having the same problem whereby the login page is not recognising my email address which has been the same for many years. It therefore won't let me use the forgotten password option. I recently had to set up a separate password to use my account in Outlook, but your online login won't now accept either the previous, or the new one, nor recognise my email address. This is an issue your end, not mine. Please assist. Re: cant access my virgin media I'm having exactly the same problem today !