wjk45
On our wavelength
Joined 6 years ago
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Re: Cancelling after almost 25 years, a shame.
If it was just broadband I'd be gone but we like VM's TV offering with 2 recordable boxes networked and available to view from separate TV's. Satellite is not an option and EE TV has only one recordable box and is not available to other TV's in the house. My wife prefers to choose recordings and can't on with streaming. I watch a lot of Sport and she doesn't, hence quite often watching and recording on different boxes and TV's728Views0likes0CommentsRe: Cancelling after almost 25 years, a shame.
A week has now pass since I invoked my cancellation and already received some totally inadequate packaging to return my hardware after my 27th August end of service. By the end of this week I'm going to have to place an order with EE or Sky so that I don't end up without Broadband and TV. Disappointed VM haven't made an approach to try and agree a reasonable contract renewal price but the clock is running down,is it worth me contacting VM again before I place my business elsewhere to attempt a better price or am I wasting my time? If I do contact them what's the best way? I don't really want go after 25 years, is anyone at VM listening?1.1KViews0likes8CommentsFinally leaving VM due to poor retentions
I'm in exactly the same position after 25 years a VM customer, WhatsApp experience to cut a deal was terrible, kept having to repeat myself again & again and ended up with nothing. I'm due to leave on 27th August and almost a week on from cancellation no phone call. Looks like they are keen to get rid of me as the packing to send my equipment back has arrived already!607Views0likes2CommentsRe: Cancelling after almost 25 years, a shame.
I too have lots of High Speed Broadband available from other providers as our whole area has had a massive upgrade, so it won't be a problem moving, Deals from EE & Sky with 900mb Broadband, all the sports & TV channels I need are around £90, I'll ditch home phone & Cinema channels as I don't use either. I'll wait around 7-10 days to see if a better deal is offered but I'm not anxious about leaving now as at least there a viable alternatives now.1.3KViews1like0CommentsCancelling after almost 25 years, a shame.
Quite sad that I have had to give notice for cancellation after almost 25 years a customer. I was out of contract a few months ago but my loyalty discounts run out next month, I have been on WhatsApp chat this morning happy to sign up on similar terms to my last contract. After a painful one hour chat where I had to keep repeating myself I was offered a deal if it included what I have now which is more or less everything for £93 I was offered a 'deal' which would take my monthy bill over £150 like for like. Needless to say I didn't sign up and proceeded to give notice for cancellation on 27th August. First time in over 20+ years I've not been able to negotiate a deal, so the search is on for a new provider. I've generally been very happy during my time with VM, but a rise of over 60% is a poor way to treat a long standing customer.2.6KViews1like22Comments