gingamonkey
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Re: Intermittent internet speed issues
3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 8 40 QAM 256 25 2 139000000 12.1 40 QAM 256 1 3 147000000 12 40 QAM 256 2 4 155000000 11.7 40 QAM 256 3 5 163000000 11.6 40 QAM 256 4 6 171000000 11.4 40 QAM 256 5 7 179000000 11.6 40 QAM 256 6 8 187000000 11.2 40 QAM 256 7 9 195000000 11.3 40 QAM 256 8 10 203000000 11.3 40 QAM 256 9 11 211000000 11.3 40 QAM 256 10 12 219000000 11.2 40 QAM 256 11 13 227000000 10.7 40 QAM 256 12 14 235000000 10.5 40 QAM 256 13 15 243000000 10 40 QAM 256 14 16 251000000 9.4 40 QAM 256 15 17 259000000 9.3 40 QAM 256 16 18 267000000 8.9 40 QAM 256 17 19 275000000 9.1 40 QAM 256 18 20 283000000 8.6 40 QAM 256 19 21 291000000 8.8 40 QAM 256 20 22 299000000 7.8 39 QAM 256 21 23 307000000 8.1 40 QAM 256 22 24 315000000 7.8 39 QAM 256 23 25 323000000 7.8 39 QAM 256 24 26 339000000 8 39 QAM 256 26 27 347000000 8.2 39 QAM 256 27 28 355000000 7.6 40 QAM 256 28 29 363000000 7.8 40 QAM 256 29 30 371000000 7.7 40 QAM 256 30 31 379000000 7.5 40 QAM 256 31 32 387000000 7.3 39 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40 150 0 2 Locked 40 7 0 3 Locked 40 10 0 4 Locked 40 8 0 5 Locked 40 5 0 6 Locked 40 8 0 7 Locked 40 6 0 8 Locked 40 9 0 9 Locked 40 6 0 10 Locked 40 8 0 11 Locked 40 5 0 12 Locked 40 8 0 13 Locked 40 6 0 14 Locked 40 8 0 15 Locked 40 7 0 16 Locked 40 5 0 17 Locked 40 6 0 18 Locked 40 9 0 19 Locked 40 49 0 20 Locked 40 76 0 21 Locked 40 144 0 22 Locked 39 211 0 23 Locked 40 240 0 24 Locked 39 164 0 25 Locked 39 257 0 26 Locked 39 269 4 27 Locked 39 226 92 28 Locked 40 176 216 29 Locked 40 162 242 30 Locked 40 126 336 31 Locked 40 122 331 32 Locked 39 130 383 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159 Locked 37 -1.2 1340177953 2949 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 38.5 5120 QAM 64 1 1 43100000 38.3 5120 QAM 64 2 2 36600000 37.5 5120 QAM 64 3 3 30100000 37.5 5120 QAM 64 4 4 23600000 37.5 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 4 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10 32.7 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 200 74000000 0 0 Network Log Time Priority Description 15-07-2024 20:58:07 notice GUI Login Status - Login Success from LAN interface 14-07-2024 08:28:25 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 14-07-2024 08:28:25 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 14-07-2024 08:28:21 notice REGISTRATION COMPLETE - Waiting for Operational status 14-07-2024 08:28:16 warning Dynamic Range Window violation 14-07-2024 08:28:16 warning Dynamic Range Window violation 14-07-2024 08:28:16 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 14-07-2024 08:28:16 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 14-07-2024 08:28:15 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 14-07-2024 08:28:15 warning Dynamic Range Window violation 14-07-2024 08:28:15 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 14-07-2024 08:28:10 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 14-07-2024 08:28:09 notice TLV-11 - unrecognized OID;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 14-07-2024 08:28:02 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 14-07-2024 08:28:00 notice Honoring MDD; IP provisioning mode = IPv4 14-07-2024 08:27:36 critical No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 14-07-2024 08:27:30 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=##:##:##:##:##:##;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 14-07-2024 08:27:29 critical Cable Modem Reboot because of - HW or Power-On Reset 13-07-2024 15:42:05 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:36:40 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=##:##:##:##:##:##;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:36:02 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:35:49 critical No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:35:49 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:24:48 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=##:##:##:##:##:##;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:24:43 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:24:35 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:24:34 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:24:17 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:24:14 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:23:55 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:23:54 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:23:15 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 15:23:14 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1;338Views0likes0CommentsRe: Intermittent internet speed issues
Hi, I think I’ve fixed it myself! I looked inside the new brown box on the outside of the house (it was loose to the wall due to being partially installed into old mortar - fixed now). Turns out the heads of the cables screwed into this box were all suffering from water ingress! Gave them a spot of electric contact cleaner and dried them off… not one drop out since I did it! I think rain water must have got in due to the dodgy install of the box. I know I probably shouldn’t have gone in there, but I’ve been at my wits end, paying for a service that I’m not receiving. All working now, saved an engineer visit, and now my box is securely fitted too! Result!👍🏼485Views1like0CommentsRe: Intermittent internet speed issues
3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 39 5120 QAM 64 1 1 43100000 38.3 5120 QAM 64 2 2 36600000 37.8 5120 QAM 64 3 3 30100000 37.3 5120 QAM 64 4 4 23600000 37.3 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 3 0 1 ATDMA 0 0 5 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10 33.0 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 200 74000000 0 0520Views0likes0CommentsRe: Intermittent internet speed issues
Network Log Time Priority Description 13-07-2024 10:37:37 warning MDD message timeout;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:36:56 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:36:31 warning MDD message timeout;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:36:16 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:36:10 notice CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:36:03 warning MDD message timeout;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:35:57 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:35:21 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:33:59 warning MDD message timeout;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:33:42 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:33:39 warning MDD message timeout;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:33:33 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:33:09 warning MDD message timeout;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:33:04 notice CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:32:58 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:32:57 warning MDD message timeout;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:32:52 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:32:03 notice CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:31:39 notice CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:30:53 notice CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:30:47 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:30:43 warning MDD message timeout;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:30:41 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:30:13 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:29:55 warning MDD message timeout;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1; 13-07-2024 10:29:15 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.1;518Views0likes0CommentsRe: Intermittent internet speed issues
3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 8.2 40 QAM 256 25 2 139000000 11.2 40 QAM 256 1 3 147000000 11.1 40 QAM 256 2 4 155000000 10.7 40 QAM 256 3 5 163000000 10.6 40 QAM 256 4 6 171000000 10.3 40 QAM 256 5 7 179000000 10.4 40 QAM 256 6 8 187000000 9.8 39 QAM 256 7 9 195000000 9.9 40 QAM 256 8 10 203000000 9.6 40 QAM 256 9 11 211000000 9.8 40 QAM 256 10 12 219000000 9.6 40 QAM 256 11 13 227000000 9 40 QAM 256 12 14 235000000 9.1 40 QAM 256 13 15 243000000 8.3 40 QAM 256 14 16 251000000 8.1 40 QAM 256 15 17 259000000 7.8 40 QAM 256 16 18 267000000 7.7 40 QAM 256 17 19 275000000 8.2 40 QAM 256 18 20 283000000 7.9 40 QAM 256 19 21 291000000 8.2 40 QAM 256 20 22 299000000 7.6 39 QAM 256 21 23 307000000 7.8 40 QAM 256 22 24 315000000 7.8 40 QAM 256 23 25 323000000 8.1 39 QAM 256 24 26 339000000 8.6 39 QAM 256 26 27 347000000 8.8 39 QAM 256 27 28 355000000 8.4 40 QAM 256 28 29 363000000 8.8 40 QAM 256 29 30 371000000 8.6 40 QAM 256 30 31 379000000 8.7 39 QAM 256 31 32 387000000 8.3 39 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40 0 0 2 Locked 40 0 0 3 Locked 40 0 0 4 Locked 40 0 0 5 Locked 40 0 0 6 Locked 40 0 0 7 Locked 40 0 0 8 Locked 39 0 0 9 Locked 40 0 0 10 Locked 40 0 0 11 Locked 40 0 0 12 Locked 40 0 0 13 Locked 40 0 0 14 Locked 40 0 0 15 Locked 40 0 0 16 Locked 40 0 0 17 Locked 40 0 0 18 Locked 40 0 0 19 Locked 40 0 0 20 Locked 40 0 0 21 Locked 40 0 0 22 Locked 39 0 0 23 Locked 40 0 0 24 Locked 40 0 0 25 Locked 39 0 0 26 Locked 39 0 0 27 Locked 39 0 0 28 Locked 40 0 0 29 Locked 40 0 0 30 Locked 40 0 0 31 Locked 39 0 0 32 Locked 39 0 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159 94 4K 1840 QAM 256 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159 Locked 18 -25.6 1349715 319725744519Views0likes0CommentsRe: Intermittent internet speed issues
Hi - Back again! So despite Virgin technicians replacing a device in the inspection chamber in the pavement outside our house, plus the entire cabling from that box to my house, the constant disconnects have reared their head again. Getting really frustrated with it now.. I've been working from home (*attempting to at least) since Wednesday and it constantly drops out, booting me out of my connection to work, having to go through the process of a 5-10 minute power cycle of the router every time. FYI, it is dropping out on ALL devices - PC which is directly connected to virgin router via ethernet cable, plus wifi devices around the home, etc. Can someone from forum support please get someone to fix this for me please - I'm at my wits end with it. 😭 Any help VERY MUCH appreciated, Many thanks, Neil *Network logs below525Views0likes1Comment