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jqworle

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Joined 6 years ago

20 Posts1 Like1 Solution

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Re: How long do you have to wait for a change of package.
As stated I received a confirmation of my order with an expected activation date of the 12th March , what else would I expect, if they have already sent me this email and the new contract terms in emails.
2 years ago Place Managing Your Account - Cable
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How long do you have to wait for a change of package.
I took an offer to change my package on the 9th March , received a confirmation email saying it would activate on the 12th March , yet nothing has happened , still got charged my old price and my account not showing the change. Reading a few posts this does not seem as i am the only one who has this issue. if there are any Virgin staff here , can they look into it please, as the online chat has been next to useless.
2 years ago Place Managing Your Account - Cable
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Re: Contract Renewal Issue
Your not the only one with this issue , i changed package online for an offer on the 9th March , and i still have not been moved onto it, even though I have had the confirmation email stating the new package would start on the 12th March.
2 years ago Place Managing Your Account - Cable
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