MirMar
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Re: Account transfer following bereavement
The saga continues. Yesterday a'noon I received email from Bereavement Transfer Team saying account transfer would take place and would be completed in 1 hour, this didn't work out as planned. When I tried phoning I failed to get through as I didn't know my memorable word. I urge anyone in similar circumstances to hang in there, keep entering your version of memorable word, eventually a customer service agent will speak to you, if it's during their working hours. More thought and more explaining needs to be done by VM in relation to the bereavement transfer service. VM I will be in touch when I have the time and energy. Hopefully my broadband & landline will be up within the hour today, saddened it didn't work out yesterday.65KViews0likes0CommentsAccount transfer following bereavement
Help! The account transfer following bereavement been completed correctly. Since yesterday afternoon I have no landline, no broadband, trying to get TV up now. 0345 454 1111 does not recognise my memorable word! What a surprise, especually after all my previous posts on subject of password, I assume memorable word is password.... Gone beyond a joke 😬 [MOD EDIT: Subject title changed for clarity]65KViews0likes9Comments- 359Views0likes0Comments
Re: Password safety
I agree, it's a badly worded form. Thanks for your reply. There is a difference between an account password and a memorable word! When I tried phoning 150 to speak to an agent, they ask for letters from memorable word, I can't proceed as account holder is deceased. Yet the transfer form doesn't mention the term memorable word at all. I will try again to clarify this with the bereavement team by email as I can't get them by phone. There's another confusing line in the form about consent in relation to the transfer, which is very badly worded too. I don't need the additional hassle and frustration right now.534Views0likes2CommentsPassword safety
Hi VMs own website tells us Don't share passwords with anyone, not even technical support agents Yet, on VMs Bereavement Transfer Form, I'm being asked to choose and write down an account password and share this by saving the form and emailing it with the team, or putting it in the post. When I queried this password issue the reply by email was quote All we can do is reassure you that your information will not be passed over to anyone else and our emails are screened from security for incoming and outgoing emails. unquote Help, me out here please.654Views0likes5CommentsRe: Account transfer following bereavement
I have 4 questions? 1. Is it ok to leave death certificate and location of death blank? It's complicated. 2. This line - with "Enter Name" does not make sense, as wife of deceased account holder, who was to give me consent? I confirm the "Enter Name" have been given consent by the NEW Account holder to request for the account to be transferred into there name 3. The Password - this is not secure - it's not hidden and you want me to complete and email - are there any other options please? 4. Is it possible to speak to an invdividual in VM to assist? I've been going around in circles since 13.4265KViews0likes0Comments