RG59
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Joined 6 years ago
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Re: Re-link wife’s iPad to Virgin Go app after factory reset
I disconnected whichever app was ‘already using the tv box’ and all seems to be working again. As I said, all very confusing. I couldn’t find anywhere any clear and easy instructions, so you have been a big help. Thanks again.👍240Views0likes0CommentsRe: Re-link wife’s iPad to Virgin Go app after factory reset
The guide function has now reappeared??? … but a message is coming up on my wife’s app to say “another app is currently playing on your Virgin tv box”. There is an option to “Disconnect “. What could the other app be? What would I be disconnecting???249Views0likes1CommentRe: Re-link wife’s iPad to Virgin Go app after factory reset
Thanks again. I have signed in on her iPad and the Tv go app has worked but it doesn’t have the ‘guide’ option. And I have just gone into my app and I have now Lost my guide option. This is what I use to see all the channels and days ahead to programme all recordings. I fear something has gone wrong as I had this function/tab at the bottom of my screen alongside Home/Live tv/Box sets & movies/ saved. It has now disappeared, since I signed in on the wife’s iPad???1.7KViews0likes1CommentRe: Re-link wife’s iPad to Virgin Go app after factory reset
…and as we have the second (smaller) box in the other room, her iPad was connected to that box (different number to the main box)..? I’m afraid I find all of this very confusing and hope you can help me straighten this out…1.7KViews0likes0CommentsRe: Re-link wife’s iPad to Virgin Go app after factory reset
Many thanks, I’ve signed in and it has worked, but there is no ‘guide’ option showing (it shows on my iPad), so she can’t browse and schedule recordings. Apparently she used the ‘tv control app’ to do this prior to the factory reset. So I have another quick question; does she use her password on this app or do I have to also sign in on her iPad to access the guide? It’s very strange that my tv go app has ‘guide’ & hers does not??.1.7KViews0likes4CommentsRe-link wife’s iPad to Virgin Go app after factory reset
Wife had to factory reset her iPad & now having trouble getting Virgin go set up. We have 360 box plus second box (with different number) she uses in the bedroom, & all worked fine before reset. Do I have to use my email address & password on her iPad to connect??. Can’t remember how we set it up in the first place.Solved2.1KViews0likes15Comments