sharrattm
Superfast
Joined 15 years ago
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Re: Here we go again
it seems this is a common problem, ive had a similar experience, my contract is ending soon and I received a few emails offering to renew it at the same price but 'oops something went wrong' every time. Then i started getting offers to renew but now it is 'for just a little bit more' (without stating how much more!) but again 'oops something went wrong' every time. If you Google 'virgin media renewal oops something went wrong' you'll see it a very common problem that's been ongoing for a long time.(and clearly it is not in Virgins interest to 'fix' it) Im just going to wait for my contract t-30 to give them my notice to cancel, then i'll wait and see if anything better comes along (either with virgin retentions team, or otherwise with another provider) i dont mind if i have to change my landline phone # as i never use it, and neither have i ever used virgins email address so that's not an issue either)1.5KViews0likes13CommentsRe: Oops somethings gone wrong
i guess this still isn't resolved. i received several emails offering me a renewal at the same cost. but each times 'oops something went wrong'. a few weeks on and now I'm getting emails offering me a renewal for a vague 'just slightly more'... ... but of course 'oops something (still) went wrong'. Are virgin media's 'team' completely useless? or is this just a ploy to try and get customers out of contract and onto the bloated charges once there initial 18m contacts expire.489Views0likes1Comment