Could someone from Virgin Media please private message me.I've just had a late payment fee of £7.50 added to my final bill even though this is paid on time by direct debit every month.Is this my final punishment for leaving after 34 years as City Fib...

Hello all,The cancellation process wasn't too painful for me, I tried to use the 'chat bot' yesterday but after a 30min wait to speak to a real person I gave up.This morning I phoned 0345 454 1111 and eventually spoke to a lovely lady called Kristina...