pieman01
On our wavelength
Joined 6 years ago
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Re: Late payment fee on final bill
This happened to myself last week. VM are clearly aware of this issue but for some reason choose to ignore the problem with their billing systems. I'm sure a VM rep will contact you shortly to sort this mess out, the reps are very good, it's not their fault.2.3KViews1like0CommentsI'm leaving VM after 34 years!
Hello all, The cancellation process wasn't too painful for me, I tried to use the 'chat bot' yesterday but after a 30min wait to speak to a real person I gave up. This morning I phoned 0345 454 1111 and eventually spoke to a lovely lady called Kristina, I think I spoke to her 18 months ago when I went through this song and dance before. Kristina could offer me another deal but this was more costly than I'm currently paying. Unfortunately as VM don't do price matching and CityFibre have given us fibre to the door I don't see the benefit of paying more and receiving less. I know our neighbours have switched and have been delighted with the speed and price. I may yet come back to VM after 12 months, as 'new customers' always get the cracking deals on offer, but my 34 years means nothing! Bye everyone.... at least for now. S12KViews30likes31Comments