ContributionsMost RecentMost LikesSolutionsRe: Comment on Windows 11 your experience My windows 10 is slow, when support stops I will use chrome and avg antivirus which I have installed, I will upgrade rather than pay for support. My windows 11 laptop stopped working properly losing my files and settings not working, I found an unusual fault that a free bundled software had installed a free antivirus without me knowing, that was causing problems, the uninstall of this free software crashed the computer, so windows 11 is not bombproof. I had to recover windows 11 which worked using a backup drive, and I have ensured that the free software I have used for years is now removed so it can not sneak in extra software when it updates thus act a bit like a virus and by-passing install permissions and can not be stopped once started. Re: What's going on with email accounts? Yes I do use a third party email to log into my VM account. Just logged in this evening to my VM account and VM email and my new password still worked OK. I tried to post this morning on my spartphone but could not log into the community, so used my laptop which worked this evening. Re: What's going on with email accounts? I managed to login at last approx 21.00 hours today. I had to verify email, add a phone for 2 step and abackup email. Seems a huge advance in security. Perhaps it takes a while to catch up with all the changes but I have stayed with a password rather than a passkey, as I always struggle to get them working and a password is still an option. Re: Well Done!!! My last post failed so repeated- I managed to verify my email and it then asks for a new pasword that failed- So locked out of email and my VM account- hope this will get fixed. I was loggin in using windows/web mail My last post failed so repeated- I managed to verify my email and it then asks for a new pasword that failed- It gives a message no such entry exists in the server. So locked out of email and my VM account- hope this will get fixed. I was loggin in using windows/web mail Re: Frequent cold calling These frequent cold call, which are daily are from numbers that are "unknown" and usually are pre-recorded messages. I also get lots of calls from mobile numbers. I often get the loft insulation and boiler calls, even though TPS registered, I also have anonymous call rejection on my VM house phone. I do not answer cold calls and use my own answer phone set to 9 rings but rarely ever get any message left. I think the cold callers can spoof any phone number, easy to do, so most are just random numbers in some cases may belong to someone else by. I also look at the caller display number and will pick up any local or recognised number calls, as they may be wanted. Re: ntlworld account full of spam I have had no spam emails to my VM email for a month, never happed before so pleased with that. Note that spammers/scammers do opperate across all methods of communication such as phones and social media as well as email, so it not just limited to email alone Facebook and instagram are often used to distibute spam adverts/posts also, and cold calls to mobile phones and landline phones are another method and some are scams. It is wise to have defenses/protection policy set up against such unsolicitted activity from unknown senders and I also just delete out the emails or put to spam, and hide posts or phone call records deleted so you do not interact with the spammers/cold callers. It is wise not to communicate with "unknown people" who contact you as they could be scammers and they use all types of media platforms. Re: Scam mobile calls from India on landline The use of a screening device is interesting and worth consideration. A lot of phone spoofing is going on at present. I get a lot of unknown calls that when answered it has a message please leave a message after the tone, so no person is there, perhaps a machine is just dialling out, this is mainly on my VM hub phone. I had a call today on a mobile phone from an unknown person saying he had a missed call, wanted to know who had called, but we did not ring his number, he just kept saying hello many times, very odd but have had that a few times on different mobiles. I also have had unusual sales text messages repeating every few days on one mobile phone from an unknown person. Also regular calls which appear to be linked to china/immigration documents. It seems that they know my phone numbers, and if so how, or they just put out a block of numbers including my numbers. These calls are happening most days, and the technology now being used by phone providers has no way to filter these spoofed callers, but the scammers can use any number they want including my numbers it seems. As we expect genuine calls we have to pick up some of these scam calls, but careful not to divulge information to unknown people who will not give their details. Re: Scam mobile calls from India on landline letting cold calls go to voicemail is a very good tactic and an effective method, I do that if I do not recognise the number or out of the house . It is rare that they ever leave a message. I prefer to use my own BT model answerphone which alerts and records any messages, rather than use voicemail. I get cold calls, often mobile numbers but also UK phone numbers with area codes and suspect most are spoofed. I check the phone display and tend to only answer local calls which might be important such as medical etc. I am also TPS registered myself, but still get these calls. Virgin phone numbers are well known so can be recognised, they do not call from mobile phones. (an exception would be from engineer visits and they do use mobiles) Scam callers can spoof any number and use computers to dial many people hoping you will pick up the phone. It is best to ignore these calls or just say thanks but I am not interested. It makes life difficult trying to establish if a call is genuine or not, and not enough is been done to prevent international calls from call centres abroad. I pay extra for the anonymous caller rejection which may help. The other problem can be spam texts to mobiles, I usually delete them and also cold calls to mobile phones can be an issue. Re: account security Access to the community site is normal, the internal IP address has replaced my own IP address. My computer is working normally. I see legacy1 also confirms that the 10. ip address is being used which is helpful. My wife has a community account and that also shows an internal 10. ip address. The internal address now changes each time I log in starting with 10. and no longer shows my home router IP address, so not sure what has changed, I use wi-fi broadband not via 4g 02. I checked my hub 3 and my own router all normal so the change must be with the VM systems. I assume that something has changed with the community server SNAT for some reason, and the forum confirm it is still secure. I do not think the change of IP address is anything with my own hub and router or computer and my home IP address is normal when I check "what is my IP address" it begins with 81. as expected. account security Today I noticed the community account settings were incorrect,the section marked IP addresses did not display my normal VM IP address but shows 2 different internal IP addresses starting 10., where my IP address starts with 81. I have logged in twice today but does not show my normal IP address, Solved