Richjen1
Tuning in
Joined 6 years ago
User Profile
User Widgets
Contributions
Re: No response to formal written complaint sent on 7th March 2024
This is a repost of an earlier one as someone has deemed it is solved simply because I acknowledged that a reply from a user was helpful. Actually Virgin Media has still not taken any action or initiated any contact. How do I get anyone to respond at Virgin Media. I sent a formal complaint about 3 separate issues to Virgin and that is it - absolutely nothing - no contact - no response apart from acknowledging the complaint the next day 08/03/24. It is now around 35 days and still nothing in spite of sending two follow up requests to sort it out. - talking to them is a complete waste of time as nothing got resolved and they never called back when they said they would. That is why I submitted the formal complaint. Is this just another way they avoid solving problems.1.1KViews0likes2CommentsRe: No response to formal written complaint sent on 7th March 2024
Ilyas Are you still progressing my complaint or is this just another dead end. Also I do not have an accepted solution. Indeed I have no solution whatsover. Just because I acknowledge that a reply by a user was helpful does not mean it resolved the problem. The reply simply told me to be ready to go to small claims court and charge for all my wasted time trying to get anyone at Virgin Media to actually do anything. Empty promises, cutting off the phone, deliberately lying, promising that someone will call me, saying it is elevated to a manager and whatever countless lies and excuses does not solve any problem. I have warned that I will just stop paying if no-one at Virgin responds to mw complaint which is now nearly 40 days since I lodged the complaint, and no response to two requests to progress. Richjen11.1KViews0likes0CommentsRe: No response to formal written complaint sent on 7th March 2024
Thanks for your help and information. We followed the complaints procedure that you outlined using their online form. They responded immediately (next day) promising to look into the complaints but stating it might take up to 28 days, Now some 35 days later and with two follow up emails sent to Virgin Media to try to progress we have not had any response at all. This is why I posted to the community.1.2KViews0likes0CommentsNo response to formal written complaint sent on 7th March 2024
How do I get anyone to respond at Virgin Media. I sent a formal complaint about 3 separate issues to Virgin and that is it - absolutely nothing - no contact - no response apart from acknowledging the complaint the next day 08/03/24. It is now around 35 days and still nothing in spite of sending two follow up requests to sort it out. - talking to them is a complete waste of time as nothing got resolved and they never called back when they said they would. That is why I submitted the formal complaint. Is this just another way they avoid solving problems.Solved1.3KViews0likes7Comments