ethylee
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Re: Black screen with sound
HI I've only just seen the reply above. I just tried to turn the box on to try the above, but now I cant even get it to start. I get the welcome page with all the different languages, then a spiny wheel thing, then the welcome page again quickly. then the box turns off completely back to stand by, (red light). Power cycled the TV and the Virgin box a number of times and the same. I had no issues before the 360 software upgrade. I suppose I had better organise another engineer visit. Thanks16Views0likes1CommentBlack screen with sound
Since upgrading to 360 I keep getting a black screen with sound. I have to restart the vorgin box and that can fix it, but not every time. I had an engineer visit who installed a new box which hasn't fixed the issue. He said that virgin 360 doesn't like some new TVs. Which seems odd. My 2024 Samsung Frame TV worked fine before the software upgrade to 360. So it sounds like a known issue. Anyone else experience this issue. Its happening quite often so I will have to consider switching to another provider if the problem cant be fixed. Thanks124Views0likes6Comments