ContributionsMost RecentMost LikesSolutionsRe: When is automatic compensation paid after end of contract? Hi Paul, Please respond to my responses on private chat. Thank you. Re: When is automatic compensation paid after end of contract? OK, the link states "Once you’ve reported the issue to us and service has been fully restored, any credit owed will be automatically calculated and applied to your bill". So what happens when the service was never restored during the contract? When is automatic compensation paid after end of contract? my broadband went down in october and contract just ended when will the automatic compensation be applied to the account? I am finding it difficult to contact Virgin at the moment - whatsapp doesnt seem to work anymore