PVS23
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Re: Online Contract Renewal not Activated
Alrhough VM moderators have kindly helped me with my contract renewal issues over the past few days, there still apears to be an issue with the new contract that was processed yesterday. Whilst the contract states the correct package and the accompanying confirmation email states the correct monthly price (£93), the contract itself states that the monthly service charge is £0.00. In addition, whislt this new contract has been added to my online account, my account still states that my contract has expired. Would a VM Moderator be good enough to look into this, please? Thank you.182Views0likes1CommentRe: Online Contract Renewal not Activated
Hi, my online contract renewal has still not been processed and it is now 15 days since I placed the order through my account and received the pre-contract and order confirmation documents. As this is now over 14 days, would a VM moderator please look into this, as per the Kath_P's post on Saturday? Thank you.1.7KViews0likes1CommentOnline Contract Renewal not Activated
On 28th October, I logged into my account online and saw an offer to renew at the same price as my last contract. I clciked the link and accepted the offer and then received pre-contract documents and an order confirmation via email straight away. However, having checked this morning, the order does not appear in my account and has not been activated, despite more than 10 days passing since placing the order was placed. In addition, I have also received my next bill, which has gone up over £40 as my account now says my contract has expired. Customer services don't appear to be know anything about web orders, so would a VM moderator please help me with this? Thank you.2.1KViews0likes11Comments