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Owen3
On our wavelength
since ‎01-07-2019
‎18-02-2023

User Statistics

  • 20 Posts
  • 0 Answers
  • 11 Kudos Given
  • 0 Kudos Received

User Activity

VAT invoices

06-02-2023
Hello,I always used to receive a VAT invoice automatically for my Virgin Media, but for some reason this stopped in August.  So I came on this forum in December to try and resolve this matter and the helpful person I spoke with said they'd arrange fo...

VAT Invoices

05-12-2022
Hello,Since we moved address in July, we have stopped receiving VAT invoices for our Virgin Media account - even though we did receive one successfully to the new address in August.Can you please help reinstate the sending of VAT invoices for us plea...

Cannot Activate Replacement SIM

02-09-2022
Hello, My son lost his phone so we ordered a replacement SIM and have just put it into a new phone. We have read all of the help suggestions about activation but none of these have worked. It seems that the Virgin network is not being detected by the...

Replacement Sim cannot be activated

02-09-2022
Hello, My son lost his phone so we have just received a replacement and put it into a new phone. I've read all of the help suggestions about activating the new SIM but this procedure is not working. The device says that the selected network (Virgin) ...

Lost Phone - what to do now?

21-08-2022
Hi - my son has lost his phone, which has a Virgin SIM card in it (although we own the phone).  How can I contact Virgin to explain this situation - and hopefully arrange for a new SIM card to use in another spare phone I have? His phone is on a mont...
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