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jmg156 · 12-05-2023

A few months ago, my Hub 4 began rebooting by itself. It was once a day initially but gradually increased to several. An engineer came to investigate and he replaced something to reduce the "noise". This seemed to solve it as I didn't have any furthe...

jmg156 · 01-08-2021

Hi there,For some time now I've found I have to keep resetting my router each morning in order for me to gain internet access. I thought it was an issue with my old laptop, but I've recently bought a new one and the same thing happens with this machi...

jmg156 · 30-05-2023

After ten days of stability my router has started rebooting yet again. Three times (so far) today. Pinhole and plug resets obviously haven't workedPlease sort it out

jmg156 · 22-05-2023

Further update - I tried another pinhole reset on Saturday evening after the fifth reboot. So far it appears to have stabilised so hopefully it stays that way!

jmg156 · 20-05-2023

Update. An engineer visited and they could not locate any SNR issues. The splitter was replaced (again) just in case. This doesn't seem to have worked as my router has rebooted four times (so far) today. In addition the engineer seemed surprised I ha...

jmg156 · 12-08-2021

Just to provide an update, my new router arrived earlier and the install was successful.Everything seems to be working as it should at the moment, but I'll see how things go over the next couple of days.

jmg156 · 02-08-2021

Oh I didn't, I'm happy with my package as it is.The advisor I've just spoken to was much more helpful, she has arranged for a Superhub 4 to be delivered free of charge and didn't try to make me add anything to my package. Result!

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Hub 4 regular rebooting

Router needs resetting every morning

Re: Hub 4 regular rebooting

Re: Hub 4 regular rebooting

Re: Hub 4 regular rebooting

Re: Router needs resetting every morning

Re: Router needs resetting every morning