smf4122
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Re: not again with vm and email?
I also have pointed out how ridiculous it is for them to ask for a NON virginmedia email address to sign in to our VM account. This whole thing has been a fiasco. Our account was always set up with three emails with different passwords and a non VM address (gmail) as a recovery address. Suddenly they decided to change the sign in to needing a non VM address so yes like you I changed it to my gmail address (as I saw entirely NO reason why I shd go and get yet another address to satisfy VM's mucking about) and suddenly no other address or password worked. If they tell you you can't change it back they are wrong and keep pushing to speak to someone who will. I spoke to Sophia yesterday who has now put everything back the way it was. Also you shd be able to still access your emails through a third party app just not thru the VM website. Hope that helps.2.4KViews0likes0CommentsVirgin.net email problem sorted.
I wd like for once to say something positive! I must say thank you thank you thank you to Sophia who I spoke to yesterday. I can't begin to relate everything that has been changed and mucked up on our account over the last month or so since VM sent out those stupid emails to EVERY virgin.net account regardless of whether it was active or not but finally I spoke to this wonderfully patient lady who actually took on board what I was saying, didn't talk over me or cut me off, didn't even once say that's how we do things or other such platitudes. In the end I said look go back on the account and see how it was set up before you sent that email and before you decided we suddenly needed a NON virgin address to access our virgin account and before you suddenly decided that I no longer existed and you can ONLY talk to my husband. She did this and said right give me a few minutes I'll see what I can do. Next thing you know she's put it all back to how it was before! In this process I discovered btw that when I signed in with my email there were suddenly no devices registered. Since Sophia has now fixed the email sign in mess, it no longer says I have two other "accounts" and all the devices are back and working. The lesson here is bloody minded perseverance is necessary!Re: Email Account Cancellation
Sorry Graham but that’s kinda my biggest issue with this whole situation, we have been customers from when Virgin took over NTL and that’s the better part of thirty years. Is it reasonable that they suddenly change something like that and not tell us?2.5KViews0likes0CommentsRe: Email Account Cancellation
Yes we as in my husband and I have had the same account for the last thirty years! I have accessed all three emails thru the VM website as well as on my iPad thru an app. Of course if we were no longer customers I wd completely understand VM deleting that address but the fact that the email address is a different name to the main account holder does not mean I am suddenly no longer a customer.2.5KViews0likes0CommentsRe: Another virgin.net Cancellation Victim
why?😂 why on earth wd you want to torture yrself lol. Tho I've long been aware that I am talking to someone with substantially less technical knowledge than me. I also realised I'm probably talking to sone who potentially wasn't even born when I first had this email account so I even more resent being told this is just how we do things now. I was even told that I might have forgotten about an account bc I moved when we've been in the same house for over thirty years and when we moved here the internet barely even existed! How do you explain to someone nowadays there was a world before internet and computers 🤣429Views0likes0CommentsRe: Another virgin.net Cancellation Victim
Whilst I appreciate you are correct in that they are trying to cull the dead accounts but they surely also have a duty to establish whether or not that person is actually no longer a virgin customer and/or not send this email from a no reply address so it's almost impossible to get the message thru that I am still and always have been a virgin customer and just bc the main account holder is my husband, there has never been an issue with me being on the same account. The lady I spoke to today basically said if I was the one who does the technical stuff I shd be the main account holder but as my husband pays the bill, I feel that wd confuse matters further. She also said the email wd not be deleted but I'm not convinced. I do have VM broadband it just happens to have my husband as the main account holder...as it has been for 30 years! I asked on here if they meant to remove the servers altogether bc then I would lose complete access but I have not received any answer. I hope that much at least is not true. I understood that you wd not be able to access the emails thru the website but you wd thru third party apps (as I do on my ipad) and if that's the case then we need not panic.427Views0likes2CommentsRe: Another virgin.net Cancellation Victim
I've just had a call from VM and she admitted they've just sent this email out to everyone with virgin.net addresses. Oh and she wdn't talk to me without the permission of the main account holder (even tho she acknowledged I am the secondary account holder) bc I wanted to discuss an email address....YES MINE! So now I can't even discuss my own email address that doesn't have his name on it! We never had a dial up account either so for them to say that email is not attached to the only cable broadband account we've ever had is ridiculous. Does anyone know if there's an ombudsman service we can direct our anger to?405Views0likes0CommentsRe: Another virgin.net Cancellation Victim
I would like to add to that wonderful list of everything they shd have done right by saying that 30 days notice is all very well except that it’s from a no reply address! So oh goody they’re giving us notice but basically saying they are not up to listening to any complaints about it. The main thing I’m most angry about is that they are saying it’s bc I no longer receive Vm services and that’s rubbish. As some form of update I’ve noticed today that the problem is since they updated the contract in June they’ve removed my name as the secondary account holder so I appear to no longer have an account. We were on the phone with someone the other night who would not be told that we have ne account, always have had only one account and he was utterly fixated that I had to pass security on an account that never existed. It seems no one at Vm have a clue what’s going on.492Views0likes0CommentsRe: The sign in email address has been changed.
Whilst I appreciate their need to remove UNUSED addresses but I’ve always accessed my emails thru the website and it’s clear it’s not a dead address. Surely if it’s still used every day it shd not be removed. And I still want clarity, are they going to completely close the servers or are we just not able to access the addresses thru the website? I also use an iPad app, will I still be able to use those addresses thru that?3.5KViews0likes1CommentRe: The sign in email address has been changed.
Yes to all of that. Last night we talked to someone who explained that the virgin.net email was connected to an old account and insisted several times that I had to pass security on this thirty yr old account. He said it was an old dialup account and I said I’ve never had a dialup account, we had NTL cable which was then taken over by virgin and I did pay then to keep the NTL and virgin addresses and they’ve been absolutely fine ever since. I hope they listen to you and sort this mess out.3.5KViews0likes0Comments