Carlos44
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Re: Missold contract and again lied to
I have finally got through to somebody who as you said said exactly what you said it’s a complete joke I have followed up with another response to my complaint I have spoken to offcom who have given me the information I need to progress a complaint before they will intervene opened a account and I have uploaded all information onto there well done virgin media you are a joke it even said on your website in February no price increase until april2025675Views0likes2CommentsRe: Missold contract and again lied to
Thanks again for your reply hopefully somebody can help I don’t wish to cancel the contract and I do here were your coming from the contract is only 18 days old and surely there must be some law that applies I will go to offcom if get no joy there’s no way I’m letting it ride I’m done with virgin now do appreciate your feedback though👍739Views0likes0CommentsRe: Missold contract and again lied to
Was told categorically there would be no price increase as was a new contract??? the exact wording from my complaint was if I wish to cancel or change my package to ring a number have tried hold on hold on hold if you get my point why would you want to go through the game of agreeing a new contract I have responded to that email and can already imagine there reply but it’s there in writing so will see how it develops if they had said your price goes up in April then so be it but they said April 2025 think the best option is to leave764Views0likes5CommentsMissold contract and again lied to
Recently took a new contract with virgin media on the 24 February was told at point of sale there will be no increase to your price till april2025 yesterday received a email saying price going up by 8.8%in April??????? Placed a complaint as basically no longer believe a word I am told have had numerous problems I am now told via that that the price increase stands😡😡 I have been told that I can cancel if I’m not happy well guess what cannot talk to anybody to cancel so now I’ve had enough and have replied to that email were do I go from here and why do u constantly get lied to any help would be appreciated787Views0likes7CommentsNot again
I have had numerous issues with virgin over the last few month this has been resolved to were my bill was credited with compensation etc i agreed to a new contract last mon/tues that im happy with was just told how much it would be per month and what my next bill would be fast forward to wed received a email saying what next bill would be it had doubled and there was a one of fee so I went on chat via WhatsApp app and was told don’t worry you will not pay the 35 fee however it’s gone live today and guess what future bill the charge is on there had Netflix that I removed 30 January and been billed for that again despite getting a letter saying it had gone of asked about that not a problem we will re credit your account with 10.99 to sort that also why do we get lied to constantly and then have to open complaint after complaint this does not reflect on me anyway im not going to go on it’s just appalling286Views0likes0Comments25 pound has been charged to my account
I can’t believe virgin media At all i recently placed a cancellation because of not being supplied equipment also put a complaint in to that is still active last Saturday was contacted missed the call so went on WhatsApp got put through to somebody oh got told your account will be on compensation mode and we will get a tv box to you asap we’re sorry for what’s happened as this should have gone live 29 Nov so remove the cancellation we can’t get it through on order for delivery quick enough so a engineer will call to your premises Thursday this is the soonest can be done although there is a25 pound fee for this this will be waved and you will see a reduced bill next month as you’ve been billed incorrectly for the tv fast forward to Thursday the 25 pound has been charged to my account so open a complaint get told and just can’t believe there’s nothing we can do to remove the 25 fee itstands etc so send them screenshots of the chat were I was told quite clearly no charge ie25 pound and I would see a reduced bill no reply as of yet but wth goes on I’m not happy again why can’t things just be simple wish I’d left now what liars if I have to pay it I will let the complaint run for 8 week and claim [MOD EDIT: Subject title changed for clarity]Solved2.3KViews0likes5Comments