BaronVonStrudel
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Joined 7 years ago
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Re: Getting your contract negotiated to a competitive price has become impossible. Im off
Thought id post a quick update. City Fibre connected me today, Took them a couple of hours. Everything that used to drop out on wifi works perfectly now. Latency is way down. Im getting symettrical speeds of 1000mbits up and down for £36 a month including a mesh wifi extender. Im very happy, Thanks guys26KViews7likes0CommentsGetting your contract negotiated to a competitive price has become impossible. Im off
I've been on this infrastructure and network since it was CablTel/NTL way back in the 90's. Next week im leaving VM for good as its become impossible to negotiate a competitive contract. I can no longer be bothered going through the annual process of negotiating ,when your prices should just be competitive for everyone all the time. In the last week ive been hung up on, given the run around and called a liar by your staff. So yesterday as my contract is up next month, i cancelled. Next week my new fibre connection will be fitted and its costing me way less. The irony is , your retentions team called today with an offer which i would accepted two days ago. But yesterday was somehow impossible to offer me after repeated calls over the phone and abuse during a live chat on twitter/X. Im rather miffed i will lose our old email addresses all because you continue to have a system in place to gouge your existing customers rather than a competitive and fair pricing system, but Ohh well..Im ranting 🙂 To all the great staff and forum members. Thank you, you all have been amazing with help when we needed it. Im very sad to leave but was left no alternative . Maybe one day we will return. 🙂 Wishing you all the best!29KViews13likes14Comments