the_eyleys
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Re: E-mail password no longer working & can't update/reset
Apologies Matthew_ML, there was a "Show More" link I did not see, you did indeed reach out, thanks for that. After linking the e-mail to yet another different account, a phone number and jumping through some more hoops, I did finally manage to generate a new app password, though Chrome would not work had to use Firefox. This appears to be sorted, for now, thanks for all the replies. Until the next time!Re: E-mail password no longer working & can't update/reset
Which post please Graham_A, have re-read the thread and don't see an unanswered question unless I've missed it!? If there's an official attempt to help which requires my response, please flag it, after all, we all make mistakes, if there has been an official response from VM then I apologise, but I've not seen any responses identified as coming from VM itself, maybe that's not how it works here, I genuinely don't know.Re: E-mail password no longer working & can't update/reset
Thanks Itshim, not holding my breath tbh, been here before and it's painful, in fact I'm pretty sure the solution to the last problem of this nature has caused at least some of the complications I'm having now. If only these companies were as obsessed with providing stable services as they are raw download speed (which is much 'sexier'). @goslow, I believe so, it's 4 words connected with hyphens which is not my usual format, have a distant memory that it was a VM generated password last time the account password needed changing for this very reason (email suddenly not authenticating). Sadly, since then, and with the need for a link to 3rd party e-mail accounts plus the need to link to 02, what was already a shoddy & complicated process is now even worse. As you know, when you install Outlook and set up email accounts manually, you enter the login/password credentials and Outlook stores them indefinitely. This was done years ago so am in no doubt whatsoever that any change or problem is VM's end. We are now into day 4 of no emails on this particular e-mail account, the main reason we keep renewing with VM is to retain the legacy email accounts but, every problem we encounter like this out-of-the-blue, makes us more likely to switch providers. Is providing reliable e-mail in 2025 really that difficult?E-mail password no longer working & can't update/reset
Hi there, We have 5 e-mail accounts (3 legacy ntlworld.com and 2 virginmedia.com) and use MS Outlook as our e-mail client. For the last 3 days, one of our ntlworld.com e-mail addresses is failing to send or receive (email server rejected your login). I know nothing has changed our end as the credentials are stored in Outlook and I've checked them to be ok, I believe the password has somehow become corrupted on the VM server which no longer recognises what is still the correct password. I've tried multiple ways to log in using Chrome/Firefox to try and manage the account using a variety of accounts but all fail for various reasons. Passwords on our email accounts do seem to corrupt on a fairly regular basis and, when they do, VM usually insist we switch the log-in e-mail to something non-VM and reset the password which has caused a whole host of problems previously. Most notably, the main e-mail address associated to our VM account uses my old work e-mail address as a log-in which I no longer have access to. Whenever I try to log in to do anything meaningful (like change a password on an email account) it says it's sending a link to the very login e-mail I no longer have access to with no option to update it. So, I'm stuck between a rock and a hard place it seems. This whole system is such a confusing mess, made worse by the fact that e-mail passwords appear to just stop working for no apparent reason. I need help here please and someone with some time and patience to unpick all this, I used to have 5 email addresses, 5 passwords, with one of those email addresses/password being the log into my VM account to manage it online. Now I have 5 email accounts, all 5 of which need a 3rd party e-mail address associated with them to login (at least one of which is no longer accessible), passwords which may or may not work and no idea how to log into my VM account online even if I wanted to, it's a complete mess.Re: ITV1 showing 'To Be Announced' from Saturday next
Good luck with that, recommend a few stiff drinks first. Slight update here, we now have ITV EPG info for Sat 26/Sun 27th Oct, then nothing again until Fri 1st Nov, then nothing thereafter. Have run some checks and there does appear to be an error, though not sure relevant as would surely affect the entire EPG not just ITV!?
