the_eyleys
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Re: ITV1 showing 'To Be Announced' from Saturday next
Lots of guff here, but upshot here is that every other channel has a schedule (allowing you to set a recording schedule) for up to 2 weeks in advance. ITV1, for reasons as yet undetermined, only shows a schedule for the next couple of days. Not acceptable, not for those of us who set timers for the coming weeks, and certainly not for anyone going on holiday and needing to set timers for more than two days in advance. Pull your finger out Virginmedia, you feel entitled to increase our monthly costs, sometimes by more than 100%, how about you actually provide the service we]re actually paying you for? PS I'm not not even going to mention unacceptable pixelation. HD anyone, get real, you're asking us to pay for filet mignon whilst getting a kebab, shame on you.1.2KViews0likes0CommentsRe: ITV1 showing 'To Be Announced' from Saturday next
Good luck with that, recommend a few stiff drinks first. Slight update here, we now have ITV EPG info for Sat 26/Sun 27th Oct, then nothing again until Fri 1st Nov, then nothing thereafter. Have run some checks and there does appear to be an error, though not sure relevant as would surely affect the entire EPG not just ITV!?365Views0likes5CommentsRe: ITV1 showing 'To Be Announced' from Saturday next
Having exactly the same issue on a Tivo box, all channels EPG populated ok, but ITV1 is "TBA" from this Saturday (26th) onwards. Have powered off both the modem and TIVO box and has made no difference, on-demand and everything else appears to be working as normal. Also based in Coventry, coincidence?592Views0likes9CommentsRe: Email reject by TalkTalk
Same problem since yesterday. And no, she hasn't reported it, is my elderly mother so is unlikely to either Reporting-MTA: dns; csmtpq1-prd-nl1-vmo.edge.unified.services Action: failed Final-Recipient: rfc822;xxxxx.xxxxx@talktalk.net Status: 5.0.0 Remote-MTA: dns; mx.talktalk.net Diagnostic-Code: smtp; 552 5.2.0 KL6crJrZ10UG6KL6crUvMs Content rejected (TT992)1.9KViews0likes0CommentsRe: Email account credentials stopped working & can't reset password
Sorted thanks to John_GS and his patience, the whole process of how to reset a password [for an account that stops working for absolutely no reason obvious to the customer] is horrific, taken days of trial and error to sort out, but finally got there. Boo to hopeless VM Customer services on WhatsApp that "promised" to fix the issue within 72 hours - oink oink oink - and thanks again to John here who sorted it, not without its bumps as mentioned, but it is at least now sorted. Until the next time VM, at which point we'll probably just leave completely, life's too short to spend the best part of 10 days on and off trying to get a company you're handing over [not insignificant sums of money to] to sort out an e-mail problem of their making. Unacceptable and amateurish.4.5KViews0likes1CommentRe: Email account credentials stopped working & can't reset password
Hi Reece, Thanks for the reply. Tried that already, reassociated with a 3rd party address and still won't accept my attempt to change password, whole system totally broken. Spoke to CS yesterday on WhatsApp who claimed to have manually changed the password for us and said to try after an hour or so. Still no joy 24 hours later. Called them back today and have now apparently been escalated to tech support, little confidence they know what they're doing to be perfectly honest. Nearly a week without e-mail now is unacceptable. I've sent a number of e-mails to my own address (not my broken wife's address I'm talking about here) and none of them are arriving, even though Outlook is successfully sending/receiving on my account. VirginMedia e-mail is a complete joke. Really not sure where to turn next, this is being looked at and been quoted up to 72 hours, but I ain't holding my breath. And no, as mentioned above, my wife can log into My VirginMedia with her credentials, but when she tries to get e-mails from there, she gets the message "Your Virgin Media Mail account is currently unavailable".4.5KViews0likes4CommentsEmail account credentials stopped working & can't reset password
This happens periodically with any of our email accounts which is a royal pain as the password reset doesn't work properly. I can still(!) log into My VirginMedia with the credentials failing in outlook, and if I go to change password it asks me to Change e-mail address. If I choose Generate New App Password, it asks me to change the e-mail address. You don't appear able to use an e-mail address you've used to unlock an account previously and I have now run out of accounts to use. However, I don't think that matters, as the last time I tried this morning I got to the change password screen and tried to select a new password. Whatever I put it, 100% following the rules about characters not allowed and required characters, it keeps saying "There was a Problem Registering that Password". I have tried probably 20 different passwords, all following the so-called rules, and none of them work. I have also tried this on 2 different browsers and systems to make sure is not a cookie/cache issue. The system is simply not fit for purpose. If I can't work out how to reset a password despite working in IT then how would my mother even begin to get her head round this, she will never move to Virgin for this reason alone. Losing e-mail, some people's lifeline with no un-complicated way of restoring it is simply unacceptable. So what do I do now please?Solved4.8KViews0likes8Comments
