Rachael_F
Forum Team (Retired)
Joined 7 years ago
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Re: IPv6 support on Virgin media
Hi dgcarter, Thank you for getting in touch. I'm afraid we don't have any information we can share regarding the implementation of IPv6 on our network at the moment. We’re in the process of finalising our plans for IPv6 deployment and will provide an update at the appropriate time. Thanks, Rachael2.1KViews0likes16CommentsRe: 2 digit area code reference
Hi Kamil, Thank you for taking a look, I did suspect this might be the issue. If you're able to provide a copy of your ID via private message, I'd be happy to request an amendment from my manager for you. I'll drop you a message now to clear security, please head to the purple envelope in the top right corner to respond. If you've already been in touch and had this resolved, you can ignore my message. Thanks, Rachael3.1KViews0likes0CommentsRe: 2 digit area code reference
Hi skwiot, Welcome to our forums and thank you for reaching out with your MyVM trouble. I'm sorry that you've been struggling to register, we can certainly look into this for you. Can I first check whether you've received any contract or other paperwork from us? If so. could you confirm that your name is spelt correctly? If there's been a typo with your surname at all, it wouldn't be validated. Could you also confirm that you're using a 9 digit account number? If yours has 8 digits, you'll just need to pop a 0 in front. Another possibility is the reCAPTCHA on the registration page. Sometimes you just have to tick the box before clicking "Register", but sometimes it will produce images for you to select. If you click "Register" straight away but the page was intending to load images, this can refresh the process. I'd recommend waiting a few seconds between ticking the box and clicking register, just to be sure if any images are rendering. Thanks, Rachael2.9KViews0likes2CommentsRe: 2 digit area code reference
Morning all :) Thank you for getting in touch with your requests, I'm sorry that each of you have had difficulty locating this information. Thorburnlad Yours should be 01. Chloemarie Yours should be 31. pneme82 Yours should be 21. If anyone has any further issues or concerns, please do give us a shout. Thanks, Rachael6.6KViews2likes3Comments