ContributionsMost RecentMost LikesSolutionsRe: Borderline harassment after cancelling That's how it is with Virgin mate. The out of contract price rises are absolutely maddening and it's insane they don't even consider a smaller increase for 12 more months of guaranteed business. Broadband down. West London Broadband has been down since 12h. I WFH and had to use mobile hotspot with spotty 4G which was an absolute pain. It stated it was going to be fixed by 18h and now it moved to tomorrow 10h?!? "Damage caused to fiber cables". Maybe not leaving the street cabinets open is a good start?? When can one ask for a refund as this is literally affecting my work. Re: Hub 5: Our first ever WiFi 6 broadband router So, it's November. I want to upgrade to Hub 5 for Modem use solely because of 2.5Gbps WAN, so I can take advantage with my router, yet we can't even request one? Really? How can Virgin be so insanely slow with a Hub rollout? And I only even want it for Modem mode really. Appalling one can't even request one.