chrisgreencouk
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Joined 7 years ago
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Re: Virgin Hub 5 won't work in Modem Mode
Hi Jklaub in the end I got it resolved after about two weeks of frustrating calls with Virgin’s inept customer service staff. Eventually, I managed to get them to send out a replacement router which did solve all the issues. But it took eight calls to get them to do anything.2.2KViews0likes2CommentsRe: Virgin Hub 5 won't work in Modem Mode
This is the logical approach to get things working, but I tried exactly that before I sent the Tenda kit back and it didn't work. There's something about the latest Tenda kit and/or the Hub 5 that prevents the two handshaking directly with the Hub 5 in modem mode. My old Tenda MW12 mesh (which I still have) was happy directly connecting to the Hub 3, not tried it on the Hub 5 yet. Next challenge is to see if I can get the Linksys mesh working with the Hub 5 again (it worked before I tried the Tenda MX15Pro), It is worth noting that the Hub 5 is still not reliable following this incident, i've had a couple of instances now where the ethernet side of things have stopped working for no apparent reason for about 5 mins. Also my downstream has gone from a solid 900Mb+ to an erratic 500-600Mb (often less). Upstream is OK. I will be pushing Virgin to replace the hub as well as I'm starting to think there's something up with it in addition to the Tenda issue.2.6KViews0likes1CommentRe: Virgin Hub 5 won't work in Modem Mode
Latest updates: Phoned Virgin - no help as its not their hardware. Was advised to put my hub back into router mode and just use that. So about as much use as an extra hole in the head. Phoned Tenda UK's support line. Was put through to a very rude Spanish woman who didn't want to talk to me, told me to email and hung up. Tenda kit is going back to Amazon today.2.7KViews1like0CommentsRe: Virgin Hub 5 won't work in Modem Mode
I have it set to Dynamic IP. The MX15 Pro doesn't default to PPPoE, it runs a connection test to try and detect it, and if it can't its asks you to choose. For tonight, I've put the Tenda kit into AP mode, and letting the TP-Link wired router run the network. It's working, but its disappointing the Tenda and Virgin kit won't talk to each other. Eyeing up a potential replacement Mesh kit from TP-Link (Deco XE75 AXE5400) - it's 5400 like the Tenda MX15 Pro, but tri-band rather than dual-band and 6E rather than 6.10KViews0likes0CommentsRe: Virgin Hub 5 won't work in Modem Mode
Actually - scratch that - I have been able to get my wireless router working again with the Hub still in Modem mode. Leaving it alone for the night as we need some internet access again, going to retry tomorrrow. But starting to think part of the issue might be the Tenda units themselves.10KViews0likes0CommentsRe: Virgin Hub 5 won't work in Modem Mode
Hi Tudor To be absolutely sure, this evening I've followed your steps above meticulously - doesn't work! The Tenda still won't connect to the Virgin Hub when it is in Modem mode, only in router mode. That said, again using the same steps, I can't get anything to connect to the Virgin Hub in modem mode, including my previous mesh WiFi hardware or my wired router. Something is clearly very very wrong with the Virgin Hub - I fear a wasted day tomorrrow on the phone trying to explain this to an offshore call centre rep who won't have a clue what I'm talking about.10KViews0likes0CommentsRe: Virgin Hub 5 won't work in Modem Mode
Hi Carl Yes, I did reboot after connecting the Tenda in modem mode (same operating process I used to do if changing third-party router with the Hub 3). Made no difference sadly. Same when I tried to switch back to the Linksys or the TP-Link. Using the Hub 5 as my actual wireless router is a no-go as 1) signal is poor and 2) it can't cope with more than 30 connections (I have a lot of smart home tech). That's why I always put the Virgin hub into modem mode and use third party hardware with better WiFi and capable of handling more concurrent device connections. Also, I realise I'll lose the top end on the bandwidth, but I'm OK with that (not worth upgrading my setup to 10Gig, all my ethernet is Cat 6 with a 1GB 24-port switch at the core).10KViews0likes0Comments