Jimmy052
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Hacked e-mail and concerned about security
I had my virgin email account hacked over the weekend leaving me unable to access my e mails using my password and tried to get help from Virgin. I unfortunately had forgotten my memorable word so due to security they could not help so they posted me a reminder of word. On using this I got someone to help rectify the problem but he gave me a new password but kept saying I would have to use this password on my hotmail account something I have never used and do not know my user name or even how to access hotmail he has not rectified the problem and says I will get a call from someone to help in the next 24- 48hours to try to help me I am worried about my security now and lack of any urgency from Virgin O2 Anyone else had this and how did they rectify it? [MOD EDIT: Subject title changed for clarity]Solved1.7KViews0likes2Comments