Stevec133
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Re: Still Can’t sign in to myvirginmedia
Thank you for the response. Why was i told by VM customer service i would have a reply within 48 hours and by a forum member 5 working days? Just tell people the truth they will understand you're having issues. It's no wonder consumer magazine, Which! UK, have continually rated VM as having the worst customer service out of all the tv/broadband providers.Still Can’t sign in to myvirginmedia
Also unable to link my Virgin Media account to new Virgin O2 identity | Virgin Media Community - 5665238 I've signed up using VMO2 specified email and when i try to link to my virgin media it says i dont have a VM account after entering my Surname, VM account number and area reference. Well i've left it longer than 5 working days after i phoned on 27th August but still no resolution! No one has contacted me! Where is the customer service? A ticket was raised but still nothing.Re: Also unable to link my Virgin Media account to new Virgin O2 identity
Thank you for your reply. Why does VM customer service and disconnections say that the issue or call back will be within 48 hours and not 5 working days? Why did the person i spoke to on 16/08/25 say they would raise a ticket with IT but didnt?Also unable to link my Virgin Media account to new Virgin O2 identity
I've started this thread in case its missed in another thread, which is highly likely I'm having the same issue as others and keep being fobbed off by VM "customer service" Ha, joke! VM say that a ticket has been raised and the issue will be sorted/call back within 48 hours. This has happened the 3 times i've spoken to them. Spoke to VM disconnections on Wednesday, 27/08/25, no call back or resolution to the issue. I did get £20.00 credit off my bill. So if we all complain and go to "disconnections", VM may be forced into solving the issue. I spoke to VM on 16/08/25 about issue with TV breaking up and couldn't link VM02 ID to VM account, she said she would give me £7.00 discount but that never happened spoke to VM again on 26/08/25, was told that he would call back at noon following day. Never happened. Spoke to VM 27/08/25 went through to disconnections, was told they had to have another go at fixing the issue so was put through to "customer support" and they tried to fix the issue but couldn't and was told they raised a ticket with IT, was told it would be resolved and phoned back after 48 hours, then put me back through to disconnections who gave me the discount. Still not phoned or resolved issue. why am i not surprised Get this sortedRe: Also unable to link my Virgin Media account to new Virgin O2 identity
I'm having the same issue, keep being fobbed off by VM "customer service" Ha! VM say that a ticket has been raised and the issue will be sorted/call back within 48 hours. This has happened the 3 times i've spoken to them. Spoke to VM disconnections on Wednesday, 27/08/25, no call back or resolution to the issue. I did get £20.00 credit off my bill. So if we all complain and go to "disconnections", VM may be forced into solving the issue. I spoke to VM on 16/08/25 about issue with TV breaking up and couldn't link VM02 ID to VM account, she said she would give me £7.00 discount but that never happened spoke to VM again on 26/08/25, was told that he would call back at noon following day. Never happened. Spoke to VM 27/08/25 went through to disconnections, was told they had to have another go at fixing the issue so was put through to "customer support" and they tried to fix the issue but couldn't and was told they raised a ticket with IT, was told it would be resolved and phoned back after 48 hours, then put me back through to disconnections who gave me the discount. Still not phoned or resolved issue. why am i not surprised Get this sorted
