Lindsay_B81
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Re: pixelation query
@japitts We have rebooted, Changed and checked cables, Requested an engineer on more than one occasion and yet they have all failed to show at booking times given too me. Virgin are fully aware of an issue and know that there is a problem hence they won't send out an engineer to me. So as I have rebooted everything, Changed and checked cables, requested an engineer on more than one occasion with nothing changing and nothing done what should my next stage be ?Re: Upgrades / Updates
Have messages from Virgin to state there is a known fault but Virgin do not compensate for TV FAULTS or issues. So since Friday 5th I have had 2 technicians booked with them not showing. I have waited over 3 hours in total on the phone to virgin media. I have been told the TV issue is ongoing. I have also been told that on Monday 8th I would receive e-mails regarding compensation and that a technician would call me. none of the above has happened.Re: Upgrades / Updates
Virgin are a total joke. Tested the stuff and getting various faults from card issues on the box to box not being connected, Booked an appointment between 4pm and 7pm on Friday 5th (Image attached) Just logged in and its now saying that I DO NOT have an appointment. Still got issues with TV skipping, Jumped and being fuzzy. Just on the phone to Virgin and they have told me they have cancelled the appointment and they will be out tomorrow. So I have taken 3 hours off work for no reason and I won't be home tomorrow, Virgin Have NOT told me this and virgin have not notified me of the change of appointment and if virgin did show top tomorrow I would be unaware and stung for a call out charge. After speaking with them they are telling me its now Monday between 4pm and 7pm and an engineer will be out. With all the above we are out of contract in 2 months and im thinking SKY is a better option. They still have the wrong postcode & home phone number from over 3 years ago in my old house which has not been changed or updated.Upgrades / Updates
We are currently running a HUB 3.0 in modem mode and a Virgin V6 box. My HUB 3.0 is on Modem mode as im a running a Netgear Orbi WiFi 6 router with satellites. I have checked to see if there was any updates or upgrades for both and everything seems ok and I have checked my Netgear Orbi system and that's all been updated and running the newest software and firmware. I have been on to the Virgin Media status checker for any issues and everything is coming back fine for Broadband & TV but for the last 12 hours our TV has done nothing but flicker. It's NOT The tv itself as it's ow under 1 year old and I can watch other things on it with no issues. Now looking online at the Virgin site which i don't do that often I noticed that we are now up to a Hub 5x and a new 360 Virgin box. Can I upgrade to this hardware free of charge ? (Why should new users get cheap deals and the newest hardware) Below is an image of my TV problem,
