KenM2
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Re: Loss of Email - F010762348
Hi Nick. I'm in exactly the same position. To all intents and purposes, my second a/c has 'disappeared'. It refused me access overnight last Friday and has just 'gone'. Helpdesk at 1st & 2nd level say they don't know how to fix it because know one is telling them what's going on. I've posted on here and been ignored (apart from when I said I wasn't renewing my contract next month, lol). I know I have emails waiting to be read but there's no a/c to access. I think they've given up and are looking for an exit strategy that leaves them with some credibility. IF ANYONE FROM VM PICKS THIS UP, PLEASE TALK TO US!!!!!!!1.9KViews0likes0CommentsRe: Loss of Email - F010762348
It's interesting that when you post on here something relating to renewing you contract you get a reply from VM almost instantly. Ask for help with your nonfunctioning email (which is what the thread is about) and you're met with deathly silence.1.5KViews3likes0CommentsRe: Loss of Email - F010762348
Just a thought - my VM Contract is due for renewal on 9 August. If I can't receive emails, I won't know, or be able to contest, any new offer they make. Will they just send an email anyway (assuming VM's own emails are working) knowing it won't arrive and just take the view that as I didn't contest it they can just impose whatever new monthly charge they feel like? Well that will be interesting.1.2KViews0likes6CommentsRe: Loss of Email - F010762348
Hi Matt. I have been completely locked out of one if my a/cs since Saturday and 2nd level helpdesk say they don't know what you do. Is accessibility ever going to come back? I'm baffled. Restoring historic emails to one a/c can't possibly affect accessibility to another unless your structure is VERY weird. Help please.1.3KViews0likes0CommentsRe: Loss of Email - F010762348
I do think we all now have to have something of a reality check. After this amount of time since the initial incident it's unlikely that VM have the expertise to bring back their email service to acceptable functionality, or restore what they're calling 'historic' emails. They may stumble across a solution but they clearly don't have a workable solution at this time and are unwilling to bring in external expertise (and indeed it may be that the issue is technically unresolvable). The email debacle is, undoubtedly, a disgrace. However what is even more concerning is that it has demonstrated that VM have no effective Risk Management, Disaster Recovery, Business Cintinuity, Roll Back, Major Incident Management or Comunications strategies in place. For those of us who take our ISP services from VM, this must be severely concerning. My contract renews on 9 August. Normally they would be crawling all over me to ensure I renewed. This year - no contact whatsoever. Do they realise that in the wake of this debacle, business retention is going to be a lost cause? They are no longer unopposed in the field of full fibre broadband and I, for one, am going elsewhere, unless they contact me with some explanations and more importantly, reassurance. Goodbye Virgin Media (after over 20 years).898Views1like0Comments- 1.2KViews1like0Comments
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Re: Loss of Email - F010762348
It doesn't matter how much a service is (even £0) under consumer law, unless the provider explicitly declares no responsibility for the quality of said service at the point of provision, they are liable for the provision of that service. This is why pubs and hotels place a disclaimer on car parks for example. I had this very issue with VM some years ago when my WiFi was s***. They tried to claim I didn't pay for it, it was a "freebie" that they kindly provided with my broadband I took legal advice and VM upgraded the router.1.3KViews4likes0CommentsRe: Loss of Email - F010762348
I've had no second account since they returned the historic emails and full functionality, to my primary account overnight Friday/Saturday. 2nd Level Helpdesk admitted they can't do anything about it because no one's telling them what's going on. They changed my passwords so nany times in an attempt to fix things, I doubt if the a/c will ever be retrievable, lol. Virgin's credibility must be shot by now. I know in some areas they still offer the fastest speed but, in all honesty, how many of us really need the speeds they offer and, personally, resilience, robustness and reliability far outweigh speed on my list of priorities.1.3KViews2likes0Comments