007stuart
Superfast
Joined 15 years ago
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Re: 40 minutes hold before speaking to Cancellations
Re Did you really take time to read my post? I wanted give MORE than 30 days notice was told that I would incurr an early discoonection fee as the Virgin system is unable to accept a cancellation of contract on no day other than 30 days prior to the contract expiry date . Is this true?39Views0likes2Comments40 minutes hold before speaking to Cancellations
After around 30 years with Virgin ( previously Cabletel and NTL) i have decided to cancel my subscription. My contract is due to expire 24 April so this morning I called 150 and spoke to a call handler regarding my decision to leave on the expiry of the present contract. I was told that I would incurr an early discoonection fee as the Virgin system is unable to accept a cancellation of contract on no day other than 30 days prior to the contract expiry date and therefore by taking my request to cancel today my sevices would finish 10 April and would therefore incurr the early disconnection fee. Can this be true?108Views0likes5Comments