Pacm0n1
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Re: Intermittent connection
Thank you the automated service says there are no faults. Signal details are as follows: .0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 147000000 1.4 40 QAM 256 2 2 139000000 2 40 QAM 256 1 3 155000000 1.6 40 QAM 256 3 4 163000000 1.8 40 QAM 256 4 5 171000000 2.2 40 QAM 256 5 6 179000000 1.5 40 QAM 256 6 7 187000000 1.8 40 QAM 256 7 8 195000000 2.4 40 QAM 256 8 9 203000000 2.6 40 QAM 256 9 10 211000000 2.3 40 QAM 256 10 11 219000000 1.9 40 QAM 256 11 12 227000000 2.2 40 QAM 256 12 13 235000000 2.3 40 QAM 256 13 14 243000000 2.3 40 QAM 256 14 15 251000000 1.6 40 QAM 256 15 16 259000000 1.6 40 QAM 256 16 17 267000000 1.7 40 QAM 256 17 18 275000000 1.9 40 QAM 256 18 19 283000000 1.5 40 QAM 256 19 20 291000000 1.3 40 QAM 256 20 21 299000000 1.3 40 QAM 256 21 22 307000000 1.7 40 QAM 256 22 23 315000000 1.7 40 QAM 256 23 24 323000000 1 40 QAM 256 24 25 331000000 1.2 40 QAM 256 25 26 339000000 1.4 40 QAM 256 26 27 347000000 1.7 40 QAM 256 27 28 355000000 1.3 40 QAM 256 28 29 363000000 1.3 40 QAM 256 29 30 371000000 1.3 40 QAM 256 30 31 379000000 1.8 40 QAM 256 31 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40 19952 22894 2 Locked 40 150276 37661 3 Locked 40 129285 9753 4 Locked 40 659523 203956 5 Locked 40 64155 24289 6 Locked 40 748390 141876 7 Locked 40 265830 1212 8 Locked 40 3943 493 9 Locked 40 3453 328 10 Locked 40 3361 416 11 Locked 40 3249 346 12 Locked 40 3027 96 13 Locked 40 3050 37 14 Locked 40 2357 0 15 Locked 40 1554 0 16 Locked 40 919 0 17 Locked 40 497 0 18 Locked 40 142 0 19 Locked 40 49 0 20 Locked 40 11 0 21 Locked 40 11 0 22 Locked 40 5 0 23 Locked 40 1 0 24 Locked 40 2 0 25 Locked 40 0 0 26 Locked 40 0 0 27 Locked 40 0 0 28 Locked 40 0 0 29 Locked 40 0 0 30 Locked 40 0 0 31 Locked 40 0 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33 Locked 42 4.3 111529680 453 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 60300000 38.5 5120 QAM 64 5 1 53700000 38.5 5120 QAM 64 6 2 46200000 39.3 5120 QAM 64 7 3 39400000 38.8 5120 QAM 64 8 4 32600000 38.3 5120 QAM 64 11 5 23600000 38.8 5120 QAM 64 12 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 30 54 0 1 ATDMA 0 30 72 0 2 ATDMA 0 30 72 0 3 ATDMA 0 30 52 0 4 ATDMA 0 30 53 0 5 ATDMA 0 30 72 0 General Configuration Network access Allowed Maximum Number of CPEs 3 Baseline Privacy Enabled DOCSIS Mode 3.1 Config file cmreg-vmdg660-bbt076+voc-b.cm Primary Downstream Service Flow SFID 115120 Max Traffic Rate 1230000450 bps Max Traffic Burst 42600bytes Min Traffic Rate 0 bps SFID 115122 Max Traffic Rate 128000 bps Max Traffic Burst 3044bytes Min Traffic Rate 0 bps Primary Upstream Service Flow SFID 115119 Max Traffic Rate 110000274 bps Max Traffic Burst 42600bytes Min Traffic Rate 0 bps Max Concatenated Burst 42600bytes Scheduling Type Best Effort SFID 115121 Max Traffic Rate 128000 bps Max Traffic Burst 3044bytes Min Traffic Rate 0 bps Max Concatenated Burst 1522bytes Scheduling Type Best Effort422Views0likes2CommentsIntermittent connection
I keep having issues where the Internet drops. The light stays white on my hub 5. This happens regardless whether I'm connected by WiFi or via ethernet. Using the virgin app it sometimes says intermittent signal issues in my area but more often than not it recommends doing a full reset to my hub. Which has been done to no avail. I previously had an engineer out for the same issue when it happened previously. Although that time the app consistently knew there was a problem. The engineer did nothing though as said then the area problem had been fixed. I am getting beyond annoyed now. Is this likely to be an issue with the hub or at virgins end?503Views0likes4Comments