Hollie_B
Forum Team (Retired)
Joined 8 years ago
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Re: can't log in to virgin media account
Hi there jjm2 Welcome to the community and thank you for your post. Sorry to hear you're having issues logging in to your online account. Can you advise what device/browser you are using please? Have you tried clearing cookies and cashe? Is the error message the same as details not recognised? Thanks,2.3KViews0likes2CommentsRe: Cant login to Virgin TV GO
Hi there seaton1 Welcome to the community and thank you for your post. Really sorry for the delay in response, we've been very busy and doing all we can to get to each customer ASAP. Sorry to hear you've been having issues with TV Go. Have you been able to delete and re-install the App, or are you trying to watch via a browser? Are you running the most up to date software on your device? Let me know and I'll do my best to help. Thanks,2.5KViews0likes2Comments