ContributionsMost RecentMost LikesSolutionsRe: How long does an upgrade take? First agent I spoke to said I hadn't placed any order and refused to listen to the order number from the new contract She then said if I did it won't go live until day 15, day after cooling off period! I then tried online chat, he found the order and new contract but also said 15 days! I asked to cancel and he said £504 please I called retentions today, got a better deal and was all activated while I was on the phone, she wouldn't go off until I had tested all the new add ons, Inc Netflix. Same company, same problem, 3 different "outcomes" Re: How long does an upgrade take? I did an online upgrade and also had completion date of 29th April and still nothing, I already have the Hub 5.