Emma_C
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Re: Account Number
Morning Seangr, Really sorry you're having trouble getting your account number, we can certainly help from here. I will need to pop you a personal message first and grab some details, I'll do this now and I look forward to hearing back from you soon. Thanks2.1KViews0likes2CommentsRe: Moving home and being placed on to a new contract without contest
Hi Evainorlando, Thanks for your post and welcome to our community. Sorry that there has been some concern regarding your contract since moving, we can certainly clear things up. I'll pop you a personal message now and take some details.2.3KViews0likes4CommentsRe: Signed up with wrong email address
Hi MelindaBrand, Thanks for your post and welcome to our community. Very sorry there has been an email address issue when signing up, we can certainly help. I'll need to pop you a personal message and grab some details first. I look forward to hearing back from you soon.7.8KViews0likes6CommentsRe: Account Number
Hi Becca84, Thanks for your post and welcome to our community. Very sorry for the issues with your install, I can assure you it's not the level of service we aim to provide. I am sorry that you're having issues discussing what's happening and we can certainly try and help from here, we will need to ask some questions so to do this I'm going to pop you a personal message and we'll take it from there. I look forward to hearing back from you soon.2.1KViews0likes0CommentsRe: Signed up with wrong email address
Hi Thurica, Thanks for your post and welcome to our community. Really sorry that there's been an issue with your email address, we can certainly sort this out. I'll need to pop you a personal message and request some details, I'll do this now and I look forward to hearing back from you soon.7.9KViews0likes4CommentsRe: wifi connected, but no internet
Hi p_f_c_75, Thanks for your post and welcome to our community. Really sorry you're having some issues with the internet and for the delay in getting back in touch, we have been busier than normal. I've had a look at the back end of things from here and it seems as though you've spoken to the team and an engineer was arranged. How did the visit go? Let us know.3.6KViews0likes4CommentsRe: Unable to register for My Virgin Media Account
Hi Carter8, Thanks for your post and welcome to our community. Really sorry to hear you're having this issue as well and for the delay in getting back in touch. I've had a little look into the account using the details you've provided when joining the community and I can see that the team have been trying to get in touch regarding this to resolve your concerns. The team will be back in touch again so please keep an eye out for a phone call but if you don't hear back within the next few days please let us know and we can assist further.2.1KViews0likes4Comments