mcr007
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Joined 8 years ago
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Re: Contract expiring but VM seems reluctant to help.
A static IP is not s show stopper but would be useful. I never said I was not interested in getting migrated to business account - I would certainly have considered that as an option. It's physically possible for them to do full fibre for me now - they just choose not to offer it me so lost an existing customer. This seems crazy to me. I will not be waiting till 2027. I cannot just sign up again because there site knows who has had a cable install previously and does not offer GIG2. It only offers you the GIG2 if you have not physically had a connection on there old network. I don't have a landline now - so no issue there. TV could have been upgrade to there new stream boxes, or left on the old network. It would not cost them anything to leave the TV side on the old network and install the new fibre just for broadband. Either option would have helped keep me as a customer. I don't (and never have) used VM emails - I stopped using ISP issue mail services back in the late 90's. I can take on Netflix direct. There is just no excuse not to offer full fibre to existing customers where cabling is present and they are willing to enter into the 2 year contract. As it is they are just turning people away to there competitors. I am going to join Freedom Fibre (through one of there partners) who have offered me 1gig synchronous and static IP. Virgin Media could have had my custom instead but they cannot be bothered arranging an install.6Views0likes0CommentsRe: Contract expiring but VM seems reluctant to help.
Virgin Media seem to have given up trying to offer decent new customers deals. I just posted my story in another thread. Sure they offer 'deals' but still not up to the same level of a new customer. I think it's a mistake for them to treat existing customers this way because in the past, they were the only providers that could offer fast broadband a TV service ... but with the rise of alt FFTP providers who can deliver content by streaming (Sky Stream etc.) Virgin Media's strongest point is now mute. Don't be afraid of leaving Virgin Media if they give you a worse deal than a new customer. I am sure in a few years the management will wonder why customers decline as they move away to competitors who can now compete (or even be better than)44Views0likes0CommentsRe: Contract expiring but VM seems reluctant to help.
I've been a customer of Virgin Media for some years getting deals by renewal. My last deal offer was rubbish... same "great" service for more than I was paying. So I cancelled. My package included 2 STB's (V360 + a mini), GIG1 broadband, phone, movies/sports and Netflix. Since the new deal was rubbish compared to elsewhere I decided to cancel. What I was interested in was the GIG2 with synchronous upload and static IP. It is in my street, the new cab is across the road. I've in a mid terraced house and my immediate neighbours either side of me are offered it on the site, but but I am not - presumably because I have had cable previously (and at the time, currently)? Normally Virgin Media would call back and retentions try and find a way to give you the package you want - but I got no such call or offer. Virgin Media would gladly come out to do the install of the new GIG2 full fibre to gain +1 customer but not to avoid -1. They would rather I went somewhere else. My services went off on 3rd of July and today received my package to return my equipment. I am now signing up with Freedom Fibre, who offer full fibre 1GIG up/down and static IP. Looking at options for my TV service but looks like Sky Stream. I would rather have had Virgin Media's services but there stubbornness cost them my custom. There was a time when Virgin Media always offered the fastest broadband, way ahead when BT (and other alt fibre providers) could do FTTP but they have now caught up and Virgin Media have no motivation to compete. This is a sad sign of the times and I guess the end of an era. I am sure Virgin Media will eventually be offering upgrades to full fibre, but if I renewed on any existing deal on there legacy inferior network the upgrade would not be free. I will no doubt however be in a contracted period with a new supplier so is going to be too late. Given how poor Virgin Media's customer services has a reputation of, there services been superior was all they had going for them. Now they are getting left behind. I seems bizarre to me that Virgin Media would spend so much upgrading there network, only to refuse custom that they physically could accept but instead force them to go elsewhere. The management of Virgin Media need to have a serious rethink of there policy's for existing customers as they don't like getting the 'second class customer' treatment.15Views0likes2CommentsRe: Dire speeds
For what it's worth; I wanted anyway Hub 5 because I wanted Wifi6 support, and my second rate Hub 4 can only do Wifi 5 and only a few meters from the hub. Not even any walls between ... other side of the room has weak signal. Speeds even on wired are poor during the day. Anyway I decided to move away from Virgin - I got full fibre to the property and it's full speed up and down throughout the day and new Wifi6 router is much stronger all over the house. Virgin service will be cancelled at end of the contract. They have lost a customer.722Views0likes0CommentsRe: Dire speeds
I have about 15 PC's (laptops, servers, tablets etc.) - Don't ask! I am a Software Developer. For the testing I took one laptop - a recent i7 hard wired it. All other devices were disconnected. All cabling in my house is cat6 or 6a. It seems I get the proper speeds at night time (well 700mbps) but during the day it's dire (100-350) so I now feel this is capacity on VM's oversubscribed oversold network. I am also fed up of there false promises (when I renewed I was promised I could be upgraded to a hub5 series when they were available - but there were low stock at the time). Funny how they can find them for new customers. In terms of Wifi, I have weak signal from a PC in the same room as the router. Once they got my renewal, all requests for the hub5 upgraded were ignored. I am just going to cancel and go elsewhere.975Views0likes0Comments- 1KViews0likes0Comments
Dire speeds
So In January Virgin offered me a deal to remain, after cancelling ... so I took it - and am now regretting it. I am paying for the 1Gig service, yet I am getting about 150mbps. Virgin support were hopeless - they offered me a wifi pod to help my bad speed despite the fact I get the same slow speeds on hardwired. They refused to book an engineer to come out unless I agreed to a "potential" £25 charge - which I refused in principle. They refused to adjust my bill to the price of the service I am received because they are not "authorised" to do this. I am so fed up. Virgin seem to refuse to raise a complaint so I seem stuck to paying for 1Gig when I am receiving 15% of that speed. This is not acceptable. All I want is either: 1) fix the service so I am getting the speeds I am paying for, or 2) cancel if you are unable to provide them. Is this too much to ask for?1.2KViews0likes10CommentsRe: Virgin Media cancellation & billing issues
I have reached out to the complaints team - so far no reply. But my feelings of been disciminated against is the VM side of things. To put this in perspective I am paying £88 for the package I am on (tv, internet, o2 sim, netflix, second box) You wrote to me to offer me a renewal at an increased price and was told I could not keep my current price. New customer: Mega Volt bundle £51 * M500 Gig1 Fibre Broadband Mega TV (190+ TV Channels) Anytime chatter £0 * Sky Cinema HD & Sky Sports Sky Sports HD Kids Pack £0 * Unlimited O2 sim £25 * Entertainment services Netflix Standard plan Virgin Media Add ons (Monthly) Virgin TV 360 Service extension £10 * Monthly Total £86 * Your Virgin Media price is £61 for 18 months* which includes £10 a month* for Virgin Media Add ons, then £171 a month* after that. Your O2 price is £25 a month*. That works out at £2 LESS than me. You will offer that deal to get +1 customer, but won't offer it on renewal to avoid -1. Thats why I feel as an existing customer I am been discriminated against.643Views0likes1Comment