ContributionsMost RecentMost LikesSolutionsRe: Unable to access my virgin media account I still have this problem. The agent on webchat sent the message below and has then disappeared. I have no idea what I'm supposed to do about it. Been like this since 9am yesterday, another VM triumph! We’re introducing a Single Digital Identity for customers who have both Consumer Cable and Mobile services. Customers will access all VMO2 apps and online accounts such as My Virgin Media and My O2 using one sign-in identity. A customer won’t need to remember and use separate sign-in details. Re: TV Go device registration - Google Chrome Hi Had this issue over a year ago and got it sorted out. Now back again and won't let me log in on the same device I have been using for ages. Obviously now locked till October. Please can this be reset and maybe we can have a go at getting a long term solution in place? Thanks Iain Re: TV Go device registration - Google Chrome Hi Same problem here, can they be reset please? Thanks