JayW999
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Delay in supply of new hub and contract
Used Virgin for a number of years now so I am aware of the difficulties of getting things done and the inability to give an honest answer to a query. Some weeks ago, I decided to seek a new contract as mine expired early next year (2025). I spoke (Monday) to Virgin, agreed content and price, and a date, as i needed an up to date Hub. The Hub was promised by Friday. I received a text on Thurs eve, from Virgin, to say that the Hub had been dispatched and YODEL would deliver the following day Needless to say, nothing arrived. Contacted Virgin, (i won't go into the discussion) but was promised that the delivery would be within the week. Six days later a contacted Yodel who confirmed they had nothing front Virgin Another call to v, apology and a promise to deliver within 24 hours, STILL NOTHING. The new contract was due to start on 16 Dec, and I bet they will be charging me for the services I have never had from that date. They may not be able to deliver by a set date, but I bet they will remember the charging date Appalling service and clearly the people on the end of the phone must deliberately tell you untruths, simply to get you off the line. I have now given up expecting my updated hub and contract to be in place before Xmas. I wonder when the cooling off period starts!!!!298Views0likes2CommentsRe: Missing Router delivery for new customer
I too had a date for delivery, which was never kept AND the day before I had a txt to say it was on its way!! Contacted YODEL,who confirmed that it was not with them. Contacted VIRGIN who apologised and said it would be another 6 days. I waited, but still nothing. Contacted VIRGIN again, profusely apologies and was advised that it was on its way and would delivered within 24 hours.....still nothing Of course there is no one i can contact to make a complaint ...... unless some one knows !!!!!416Views0likes1Comment