MonteXMat
On our wavelength
Joined 8 years ago
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Re: Daily packet loss and T3 timeouts - Hub 5 in modem mode + GL.iNet Flint 2
Hi Carley, Hope you're well. While I understand that no issues are visible on your side, my BQM shows clear and daily signs of packet loss, and I’m still experiencing daily disruptions. These issues are particularly noticeable in VoIP services, but also gaming on multiple devices. Additionally, T3 timeouts persist, as well as occasional drops to QAM32 on the upstream channels, which suggests there may be an underlying problem. Could you please arrange for an engineer to investigate further? I believe an on-site assessment could help pinpoint the cause if the checks on your side don't show anything wrong. Thank you for your support. Kind regards, MattRe: Daily packet loss and T3 timeouts - Hub 5 in modem mode + GL.iNet Flint 2
Hi again, I checked the stats again today and it's probably the worst I've seen yet. Lots of T3 and T2 timeouts. BQM shows some packet loss around 2-3am with a momentary loss of connection just before 1pm: Downstream on the other hand looks great:Re: Daily packet loss and T3 timeouts - Hub 5 in modem mode + GL.iNet Flint 2
Hi Robert_P, thanks for replying. I have just restarted the Hub5 to get a fresh reading and the upstream modulation on all channels has dropped to 32 QAM from 64 QAM. There is also a T3 timeout present on channel 1 within minutes from restart.Re: Daily packet loss and T3 timeouts - Hub 5 in modem mode + GL.iNet Flint 2
Hi David_Bn! Thank you for the reply. Still experiencing issues with the connection, although the packet loss isn't as apparent on BQM anymore. However, there are still T3 timeouts happening on both the 3.0 and 3.1 Upstream channels. Could you please advise?Re: Daily packet loss and T3 timeouts - Hub 5 in modem mode + GL.iNet Flint 2
To be honest, it does look a little bit better. Still packet loss throughout the day with larger lag spikes from time to time. Stats since the last restart don't look too good too. Looks like it completely died around 11am as well.Re: Daily packet loss and T3 timeouts - Hub 5 in modem mode + GL.iNet Flint 2
Hi and thanks for help! I ran a 20min test. There seems to be a constant TX packet loss compared to 0% RX loss, not as bad as I expected but BQM isn't showing a huge packet loss at the time either. I mostly happens in the evenings and at night looking at the previous graphs. 20min test Exported CSV file
