Viper-t
Fibre optic
Joined 9 years ago
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Re: NEW PACKAGE - upstream channel missing
Hi Steven can you or someone in the forums if they can see my posts anymore, which is being looked into or reporting to ofcom, why has my config file or cmts assigned me only 1 maximum cpe ? It was always 3 is this causing ip problems as still my bqm is not showing with correct ip address and wan open to icmp. Can anyone help please if anyone can see this post, many thanks.Re: NEW PACKAGE - upstream channel missing
My problem is snr I've sent you screenshots mer, codeword errors pre rs on 10 to 15 channels in the 10,000's, 30 profile changes a day from loss of lock and reconnect, what else can I show you? Also why is my ip address not working for bqm? I think an engineer is necessary as I'm not lying, I would send error log but the site don't even work now or is it fixed yet ? Regards P.s just to show the 2.5gbps port is irrelevant to this as you must know.Re: NEW PACKAGE - upstream channel missing
Hi ive had this superhub5 for quite some time using the 2.5g port for my router, this would not cause the SNR to drop, all wiring inside my home is new and correctly installed checked many times previously by engineers and senior engineer Tom. I think an engineer need to check externally to my home for connections as mer and snr are far to low, noise floor close to signal and has no headroom. I think this needs more than guess work, I made a complaint but recieved overseas responce unbelievably about my wifi and as usual nothing to do with what my complaint is about. Cannot believe vm is out sourcing for COMPLAINT resolution that speaks volumes about customer care, i don't want to use an ombudsman and have you fined I'm hoping to sort this quite quickly, but every time I come back to get a resolution it gets more an more unbelievably dragged out no help passed around. So sad what's happening to our once great virgin the forum is packed. :(Re: NEW PACKAGE - upstream channel missing
Hi same issues as before SNR under spec even without headroom, upstream modulations dropping, I had yesterday about 30 upstrram profile changes, all of which is effecting normal performance. Billions of codeword errors. Would appreciate a resolution to this. RegardsRe: NEW PACKAGE - upstream channel missing
So I just checked on 0800 561 0061 area checks and it says no area faults, yet when the vm representative clearly states there is an outage problem effecting lots? Which is it? Is she lying did she even check. My wan ip is not working on bqm why not the ip address is correct, snr and mer still 30 what is happening is anyone going to help me or do people just go straight to ombudsman now a days. What 9s happening to virgin man such a shame.Re: NEW PACKAGE - upstream channel missing
Is there posts being censored at vm no one answers anything anymore, I find that hard to believe when ppl in the community used to be helpful, now nobody answers at all. So yesterday was told by vm that my problem was outages and i was assured it would be fixed in 24hrs and I would be compensated. Well snr still the same haven't received anything from vm an update nothing just done reset no update just the same old same old.Re: NEW PACKAGE - upstream channel missing
Hello why is my bqm not working with my ip assignment, also i used to have a different ip address in hub mode ( whatismyip.com) and another assigned on my router while hub in modem mode. Now there the same? Is this a problem like I said my bqm isn't working now, snr issues still now my upstream is dropped all modulations been fine till now, any help please.Re: NEW PACKAGE - upstream channel missing
Back again can anyone help please just made a complaint sick of this, I left it for months as can't be bothered due to family illness but now really effecting streaming etc snr dropped really low pre RS straight after a fresh 60 sec reset populated tens of thousands. My ip in router mode was the same as my super hub after long reset? Error ratio mer is dropped loads as have snr, without my router speed test is 100/60 on a gig connection. 1st 4 pics just after a full 60 sec reset with ethernets out, others on my router day or 2 ago.
