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Fibre optic
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Re: NEW PACKAGE - upstream channel missing
Hi Steven mod team told me to repost in here as the agent wasn't helping me. As I've said many times engineer been found problem the tap hub right outside my front door is faulty/old 2017 one, showed me the tests and yes it was that causing low snr for downstream etc, he phoned his personal friend who worked networks, he assured me that he would change it within a few days even phoned in front of me on tape. I still got the remaining 13 screws for the panel as there's 3 holding it up as he thought networks would be changing the faulty equipment. Never text me as he never showed all they did wad turn my power right up now my docsis is out of spec and been suffering for weeks due to this, now my pre and post rs errors are at levels I've never seen. All because the network did not do his duty, at a detrement to my service, this past 2/3 years all my problems were down to this piece of equipment and as a 20+ year customer I couldn't get the respect of it being changed. I have a complaint open from ages ago I updated them of this situation but its still being investigated it says. Pics below cheers. What happened on the 26th?Re: NEW PACKAGE - upstream channel missing
Hi Steven they say in the pm as usual you disappeared like always and never come back, and want me pass security again and again so the customer gives up through stress. So like I said the engineer found the fault a broken tap hub just outside my door, which needs changing, He rang his mate who he knows personally at networks, who he assured me would change it within days, now weeks later he hasn't changed it, but have highered my downstream to 9/10dbmv which is to high and now my upstream is Again dropping all channels to 16qam dropping connection loosing lock, billions of profile errors, streaming lagging. Gaming lagging packet loss, ive been putting up with this for 2 years, Now a fantastic engineer finally finds the broken equipment and he showed me the results for up and down signal snr etc and it's 1000000000% the tap he showed me on audio tape. This could of been found years ago if they bothered checking, I think I've put up with a faulty service for long enough don't virgin think? Now I think networks are trying to skip the job and put another band aid on a now known fault, by lifting the signal out the noise which brought snr up yet all problems persist as pointed out by the competent engineer who was a credit to virgin. I will copy paste this on the o2 forum also as I think no one sees this dead thread, my complaint is still open and want resolution or I will be forced to show ombudsman and small claims as ombudsman would not be able to address what this company has done to me and my family this last 2 years my parents and some friends also all same problems. RegardsRe: NEW PACKAGE - upstream channel missing
Hi Steven can you or someone in the forums if they can see my posts anymore, which is being looked into or reporting to ofcom, why has my config file or cmts assigned me only 1 maximum cpe ? It was always 3 is this causing ip problems as still my bqm is not showing with correct ip address and wan open to icmp. Can anyone help please if anyone can see this post, many thanks.Re: NEW PACKAGE - upstream channel missing
My problem is snr I've sent you screenshots mer, codeword errors pre rs on 10 to 15 channels in the 10,000's, 30 profile changes a day from loss of lock and reconnect, what else can I show you? Also why is my ip address not working for bqm? I think an engineer is necessary as I'm not lying, I would send error log but the site don't even work now or is it fixed yet ? Regards P.s just to show the 2.5gbps port is irrelevant to this as you must know.Re: NEW PACKAGE - upstream channel missing
Hi ive had this superhub5 for quite some time using the 2.5g port for my router, this would not cause the SNR to drop, all wiring inside my home is new and correctly installed checked many times previously by engineers and senior engineer Tom. I think an engineer need to check externally to my home for connections as mer and snr are far to low, noise floor close to signal and has no headroom. I think this needs more than guess work, I made a complaint but recieved overseas responce unbelievably about my wifi and as usual nothing to do with what my complaint is about. Cannot believe vm is out sourcing for COMPLAINT resolution that speaks volumes about customer care, i don't want to use an ombudsman and have you fined I'm hoping to sort this quite quickly, but every time I come back to get a resolution it gets more an more unbelievably dragged out no help passed around. So sad what's happening to our once great virgin the forum is packed. :(Re: NEW PACKAGE - upstream channel missing
Hi same issues as before SNR under spec even without headroom, upstream modulations dropping, I had yesterday about 30 upstrram profile changes, all of which is effecting normal performance. Billions of codeword errors. Would appreciate a resolution to this. RegardsRe: NEW PACKAGE - upstream channel missing
So I just checked on 0800 561 0061 area checks and it says no area faults, yet when the vm representative clearly states there is an outage problem effecting lots? Which is it? Is she lying did she even check. My wan ip is not working on bqm why not the ip address is correct, snr and mer still 30 what is happening is anyone going to help me or do people just go straight to ombudsman now a days. What 9s happening to virgin man such a shame.Re: NEW PACKAGE - upstream channel missing
Is there posts being censored at vm no one answers anything anymore, I find that hard to believe when ppl in the community used to be helpful, now nobody answers at all. So yesterday was told by vm that my problem was outages and i was assured it would be fixed in 24hrs and I would be compensated. Well snr still the same haven't received anything from vm an update nothing just done reset no update just the same old same old.
