Viper-t
Fibre optic
Joined 8 years ago
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Re: NEW PACKAGE - upstream channel missing
Hi I appreciate your input sounds good to me, perfectly reasonable you would think from a huge company. Ive been through all this before had senior engineer confirm perfect connection to the taps in my building, he reported to termination team about noise, it was better for a while no t3 timeouts Ranging was ok I think they re routed my traffic, as eventually it always goes back to junk profile with all the problems, I don't even get the respect for not taking them to small claims court which I could easily do, they know I have audio calls and in person audio, where lies had been told etc so much evidence its open shut case, I won a cisas case a year before all that, where they were told to sort the issue but a temporarily band aid was applied and same problems again. I just want a working connection without drop outs t3 t4 errors huge latency packet loss , yesterday jitter was 7.4ms they advertise this as good for gaming and streaming 4k streams umm no it is not, when this new contract started that's when it got way way worse than it was, never ever had post RS errors before or pre in the thousands, so they have caused this with new contract and the palaver starts again. Thanks for your input/guidance appreciated 🙏 👍Re: NEW PACKAGE - upstream channel missing
Look at the difference when I had this ip address, to when someone else gets it on another profile 1st one mine till I swap to my router then it gets give to someone else, wow no jitter stable no packet loss, I'm paying for old out dated I'm paying for old broke infrastructure that doesn't work reliable at all. Sick of losing connection.Re: NEW PACKAGE - upstream channel missing
Hi you asked me over a week ago how it's going, well not good as you see tonight just hit offline again!! and can't use dhcp, what on earth are they doing just a working line people want not this junk, packet loss all day still now hit offline when people are watching a film great job. Can I get this resolved? new contract why all new issues from the ones I have already suffered with this diabolical service over the last couple years, my father had a heart attack 6 days ago you think I need this same old.... I'm off before I get banned I will be reporting this junk service.Re: NEW PACKAGE - upstream channel missing
Hi even better virgin service today, packet loss all day hundreds of pre and now post RS errors which ive never seen before. Error log shows error codes, 22,23,25 4,5,16 nearly double digit t3 timeouts on all upstream channels 3.0, on the 3.1 channel 22 t3 timeouts. Downstream power levels all jumped up and mer is down to 38 as is SNR at 38. 3.1 downstream is usually centered jumped up. Area report no issue bqm shows different as does the packet loss in my game showing 3% at the minute on and off. Absolutely great start to a new contract never lets me down, I think adter all I've been through a complaint and some compensation won't go a miss, you Absolutely force people to make claims, back end problem as you have known for a long time and noisy ingress but at times you manage to navigate round it. Would appreciate some help thanks.Re: NEW PACKAGE - upstream channel missing
Hi David tonight not good got hit offline so checked, and upstream modulations dropped all channels to 32QAM power for downstream has lower power for the higher htz channels and vice versa, bqm shows packet loss and drop connection, also I've had 7 profile changes tonight for upstream why is this please? Had no issues till starting new contract other day ip address came up as London like 150 miles, I'll have to show screen shots as adding data still doesn't work can't show error log as I'll have to sit editing it for 10 minutes removing mac addresses, is that going to be fixed?. ThxRe: NEW PACKAGE - upstream channel missing
Thanks for your reply that's the most help and sence I've received for months, as ipfreely pointed out, been here at vm for 20+yrs but means nothing as his post explained no help in 3.5 years, even though senior engineers pointed out problems to me on tape, but reported to vm nothing wrong, was going to throw a case there way just can't be assed, just want a working line with as little problems as possible. I don't think I receive that. Was on there system as an area fault after its so called fix still modulations dropped to 16QAM, 3 billion errors on the downstream 3.1 active profile after a day or 2, using profile 12/13 for upstream when 11/13 is better. Changing multiple times a day what's up with that?.Re: NEW PACKAGE - upstream channel missing
Hi, cables all fine setup is good no problems to the tap, as checked by senior engineer Tom ages ago nothing has changed only new contract same package, so still local problems south bristol as noted by engineer last year, back end said local snr issue up and down. Hesrd nothing again nor did my parents and friends from same local area.Re: NEW PACKAGE - upstream channel missing
Disgusting isn't it? if I could leave I would, just shows how long they cannot sort basic customer problems, the faults have changed many times, not just noise, bad routing terrible profiles, dropping Width of channels and Subcarriers as can't cope, over selling means everyone gets bad service at some point.
